Ashish Nair
Assistant Manager
Bangalore,KA
Summary
With over 7+ years of experience in operations, I have successfully led support teams and managed the end-toend lifecycle for buyers and sellers in B2B and B2C business operations. My expertise lies in being incidentfocused, target-driven, and adaptable to dynamic environments. I bring a strong technical and analytical mindset, with a proven track record of excelling in operations, eCommerce platforms, and customer-centric organizations. I thrive in fast-paced, ever-changing settings and am passionate about driving results and delivering exceptional customer experiences.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Assistant Manager
Jupiter Technologies
05.2024 - 03.2025
- Execute weekly ordering-creation of purchase orders. Analyze the demand and forecast data to identify any exceptions/outliers and call out to the respective stakeholders.
- Execute PO management activities such as PO revisions, tracking the PO status, call out exceptions and report the progress update to relevant stakeholders in a timely manner, also manage surveys for supply chain interruption events like factory shutdowns, vessel shortages, adverse weather, and other similar events.
- Support in development and maintenance of process SOP and update the same in regular intervals. Take up complete ownership in maintenance and disposal of documents.
- Managed a team of 8 professionals in overseeing daily sales and operations, ensuring efficient workflows, timely execution, and effective resolution of customer issues to drive performance and service excellence.
- Established a streamlined data request mechanism through an online excel, empowering the team to access relevant data efficiently, facilitating data-driven decision-making and improving operational effectiveness.
- Managing the Customer Experience (CX) team to address escalations related to product quality and logistics issues.
- Monitoring and tracking customer payments to ensure accurate and timely collections, maintaining financial accuracy and supporting smooth cash flow operations.
- Proactively coordinating with logistics partners to ensure shipments are delivered on time, consistently meeting or exceeding Turnaround Time (TAT) expectations.
Assistant Manager(Control Tower Operations)
Bzaar
01.2023 - 03.2024
- Handled control tower for both B2B and B2C business's in USA based market place.
- Maintaining key accounts, documentation and ensuring account retention.
- Manages all activities regarding operations and logistics in cross border process, also performed in warehousing, inventory and accounting aspects of the business.
- Managing the CX Team for Escalation received over social media related to Operations.
- Collaborate with different departments to coordinate and execute operational process, identify areas for process improvement and implement order management system.
- Channel Integration: Integrate different sales channels(Amazon, Wayfair, Zulily).
- Order Fulfillment: Efficient in order fulfillment process, Managing orders from different channels, coordinating inventory allocation, optimizing logistics and shipping.
- Drove Inventory Recommendation across team to reduce the Out of Stock % from 30% to 18% and thereby reducing the loss of sales due to unavailability of the stock.
Senior Operations Executive
Aditya Birla Fashion and Retail Limited (The Collective)
04.2021 - 11.2022
- Worked for the Brand 'The Collective' where I handled high end customers over the emails regarding payments, returns and order fulfilment issues.
- Coordinating with the West berry team for the complete order dispatch from various collective stores and warehouses to ensure the shipments are getting delivered to customer within the TAT.
- Creating Reports for Order fulfilment and Returns issue and publishing in WBR.
- Creating Templates for emails and calls for the customer queries.
- Managing the escalation call, website issue and coordinating with the Technical Team to resolve the issue at the earliest.
- Getting inventory into warehouse and completing GRN for the same based on the define business cycle.
- Maintaining stock at multiple warehouses for platform level and looking into inventory sync and inventory cap.
- Experience in using Ameyo and D365.
Operations Executive
Intelenet Global Services (Flipkart Process)
03.2019 - 04.2021
- Managed technical interactions between Support, tech and Product to deliver a unified support experience in order fulfilment both forward and return.
- Interacting with cross functional team to get the sellers on boarded without any process gaps.
- Maintaining key accounts, documentation and ensuring account retention.
- Directed team, where team involve in ticketing raised by Cluster Managers and raising Tickets as per the scenario if required.
- Preparing and maintaining dashboard of entire on operations & onboarding activities, which includes daily activity, leads, follow up & closings.
- Highlighting the gaps to senior management, tracking the status of project and pitching in for training of clusters and resolving the Technical issues coordinating with the Tech Team.
Operations Executive
06.2017 - 02.2019
- Regular coordination with the team on their performance and helping them to solve their queries and motivate them to achieve their individual targets.
- Focusing on issues which were not resolved within SLA to get immediate resolution and issue closer.
- Raising high severity and handling severity and handling calls in case issue impact is high for immediate resolution and fixing the issues.
- Monitor & manage many multiple projects which boost the supplier's experience.
- Lead the support and operations team to create a robust mechanism to address seller support & CDC/WH team with utmost efficiency.
- Getting inventory into warehouse and completing GRN for the same based on the define business cycle.
- Maintaining stock at multiple warehouses for platform level and looking into inventory sync and inventory cap.
Education
BBA - Marketing Specialization
Dayananda Sagar Business Academy
05.2013 - 06.2016
Skills
Effective stakeholder engagement
Certification
CIL Leadership Program, 11/01/21
Timeline
Assistant Manager
Jupiter Technologies
05.2024 - 03.2025
Assistant Manager(Control Tower Operations)
Bzaar
01.2023 - 03.2024
Senior Operations Executive
Aditya Birla Fashion and Retail Limited (The Collective)
04.2021 - 11.2022
Operations Executive
Intelenet Global Services (Flipkart Process)
03.2019 - 04.2021
Operations Executive
06.2017 - 02.2019
BBA - Marketing Specialization
Dayananda Sagar Business Academy
05.2013 - 06.2016
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