Ashish Nanda
Senior Tech Support
Pune,India
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Language
Work History
customer service associate
Amazon Development Centre
- Handled multiskilled calls of North America for logistics and transport and was working as SWAT agent to meet emergency business requirements
Sr.customer service associate
Concentrix Pvt Ltd
- Months
- Was hired for Virgin media technical support handled technical queries of broadband television and telephone for UK customers , was trained on multiskill to handle both billing and tech support of virgin media
- Was transferred in between to WhitehatJr for tech support in lockdown for US customers
Senior Technical Support Engineer
Mphasis
Pune, India
07.2021 - 12.2022
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Gathered trend data from customer calls and interactions.
- Performed root cause analysis of reported issues to enact corrections.
- Worked on Cherwell service tool on portal tickets , project tickets and incident tickets
Education
HSC -
Science Maharashtra Board
BE - Computer Science Engineering, Engineering and Technology
Nagpur
University
SSC - Science CBSE
Skills
Inbound and outbound calling
undefinedAccomplishments
- Title: Intelligent Traffic Signal Management System
- Description:
- Develope a system to manage traffic using Image Processing
- Controlling traffic light based on traffic density at each lane
- Controlling time period of traffic lights on density
Timeline
Senior Technical Support Engineer
Mphasis
07.2021 - 12.2022
customer service associate
Amazon Development Centre
Sr.customer service associate
Concentrix Pvt Ltd
HSC -
Science Maharashtra Board
BE - Computer Science Engineering, Engineering and Technology
Nagpur
University
SSC - Science CBSE
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