Ashish Nanda
Pune
Summary
Results-oriented End to End Support Engineer experienced in delivering innovative solutions through exceptional problem-solving and critical thinking abilities. Recognized for strong work ethic, adaptability, and interpersonal skills, facilitating effective collaboration and independent productivity. Committed to embracing professional challenges and continuous skill development.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Senior Excecutive
Wipro
Pune
04.2024 - 07.2026
- Managed fiber installation projects, overseeing timelines and team coordination.
- Coordinated technical visits for site surveys, facilitating efficient pre-installation planning.
- Coordinated scheduling and on-site product installation, optimizing workflow and efficiency.
- Executed daily tasks with precision and speed, maintaining operational effectiveness.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Senior Support Engineer
Glowtouch Technologies Pvt LTD
Pune
01.2023 - 01.2024
- Provided hosting support to end users in 24/7 uptime environment, ensuring continuous service availability across time zones.
- Implemented technical solutions that resolved customer issues and enhanced satisfaction.
- Patched software and installed new versions to address security vulnerabilities and safeguard data.
Senior Technical Support Engineer
Mphasis
Pune
07.2021 - 12.2022
- Acted as the primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify effective troubleshooting methods for rapid resolution.
- Collected trend data from customer calls and interactions to inform service improvements.
- Conducted root cause analysis of reported issues to implement corrective actions.
- Utilized Cherwell service tool to manage portal, project, and incident tickets effectively.
Sr.customer service associate
Concentrix Pvt Ltd
pune
12.2019 - 04.2021
- Hired for Virgin Media technical support, managed technical queries for broadband, television, and telephone services for UK customers, and trained in multiskilled roles to address both billing and tech support.
- Provided tech support to US customers during lockdown.
- Assisted customers with inquiries, delivering timely solutions to enhance overall customer satisfaction.
- Resolved customer issues using CRM software and tracking tools, ensuring accurate documentation and follow-up.
- Transferred to WhitehatJr for tech support during lockdown, assisting US customers.
customer service associate
Amazon Development Centre
pune
09.2017 - 06.2019
- Managed incoming multiskilled calls for North American logistics and transport operations, addressing urgent business requirements as a SWAT agent.
- Assisted customers with inquiries and guided product selections to enhance satisfaction.
- Conducted order processing using Amazon's internal systems.
- Processed orders using Amazon's internal systems, ensuring accuracy and efficiency.
Education
HSC -
Science Maharashtra Board
Nanded 06.2012 - 01.2013
SSC - Science CBSE
BE - Computer Science Engineering, Engineering and Technology
Nagpur
University
GuruSkills
Project management
- Client management
- Customer management
- Technical support knowledge
- Technical support escalations
Technical support knowledge
Desktop Technical Support
Technical support escalations
Accomplishments
- Title: Intelligent Traffic Signal Management System
- Description:
- Develope a system to manage traffic using Image Processing
- Controlling traffic light based on traffic density at each lane
- Controlling time period of traffic lights on density
Technical Profile
- PHP
- Google Workspace
Personal Information
Title: Senior Support Engineer
Languages
English, Marathi, Hindi.
Timeline
Senior Excecutive
Wipro
04.2024 - 07.2026
Senior Support Engineer
Glowtouch Technologies Pvt LTD
01.2023 - 01.2024
Senior Technical Support Engineer
Mphasis
07.2021 - 12.2022
Sr.customer service associate
Concentrix Pvt Ltd
12.2019 - 04.2021
customer service associate
Amazon Development Centre
09.2017 - 06.2019
HSC -
Science Maharashtra Board
06.2012 - 01.2013
SSC - Science CBSE
BE - Computer Science Engineering, Engineering and Technology
Nagpur
University