ASHISH NEWAR
Hotelier
Bangalore
Summary
- To uplift my professional career by utilizing my skills and my educational knowledge. To achieve the success in Hospitality by dedicating myself through physical and mental determination.
- Self-motivated Senior Guest Service Associates highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
Work History
Hotel Operations Cum Guest Realation
Gol Ventures Pvt Ltd
Bangalore
01.2024 - Current
- Enhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
- Conducted regular performance evaluations of staff members, providing constructive feedback for continuous improvement.
- Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
Front Office Team Leader
Bloom Suites Hotel (A Unit Of Imperativ Hospitality Pvt Ltd)
Bangalore
06.2022 - 01.2024
- Collaborated with housekeeping to ensure timely room availability and optimal guest experience.
- Established strong rapport with vendors, negotiating competitive rates while maintaining quality standards for products/services received.
- Resolved guest issues professionally, maintaining a high level of customer satisfaction despite challenges.
- Ensured compliance with safety regulations by regularly reviewing policies, procedures, and staff training programs.
- Developed strong relationships with corporate clients, leading to increased repeat bookings and positive reviews.
Junior Executive - Operations
ATC SOFTWAY SOLUTION Pvt Ltd (Air Asia Cargo Sales)
Kolkata
02.2021 - 06.2022
- Developed employee training programs for skill enhancement and career advancement opportunities.
- Managed budgets and financial reports to ensure accurate forecasting and resource allocation.
- Facilitated workplace safety initiatives, resulting in reduced accident rates and a healthier work environment.
- Improved customer satisfaction rates through proactive issue resolution and timely response to inquiries.
- Coordinated logistics operations including shipping schedules, transportation arrangements, and regulatory compliance requirements.
- Cultivated strong relationships with clients through regular communication regarding project status updates or potential concerns.
Guest Relations Executive
Oyo Rooms
Bangalore
05.2019 - 03.2020
- Proactively anticipated guest needs by maintaining up-to-date knowledge of local attractions and amenities.
- Maintained detailed records of guest preferences, enabling tailored service offerings during future stays.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Collaborated with various departments to ensure seamless guest experiences during their stay.
- Conducted thorough room inspections to maintain high-quality standards for accommodations.
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
Education
Bachelor Of Hotel Mangement - Hotel, Motel, And Restaurant Management
T. John College
Bannerghatta, Bangalore 06.2019
Higher Secondary School - Science Education
Royal International School
Papum Pare, Naharlagun05.2014
High School (Matriculation) - Liberal Arts And General Studies
St. Xavier's School
Harmoti, Assam 06.2011
Skills
Front office operations
undefinedTimeline
Hotel Operations Cum Guest Realation
Gol Ventures Pvt Ltd
01.2024 - Current
Front Office Team Leader
Bloom Suites Hotel (A Unit Of Imperativ Hospitality Pvt Ltd)
06.2022 - 01.2024
Junior Executive - Operations
ATC SOFTWAY SOLUTION Pvt Ltd (Air Asia Cargo Sales)
02.2021 - 06.2022
Guest Relations Executive
Oyo Rooms
05.2019 - 03.2020
Bachelor Of Hotel Mangement - Hotel, Motel, And Restaurant Management
T. John College
Higher Secondary School - Science Education
Royal International School
High School (Matriculation) - Liberal Arts And General Studies
St. Xavier's School
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