ASHISH NEWAR
Hotelier
Bangalore
Summary
- To uplift my professional career by utilizing my skills and my educational knowledge. To achieve the success in Hospitality by dedicating myself through physical and mental determination.
- Self-motivated Senior Guest Service Associates highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
Work History
Hotel Operations Cum Guest Realation
Gol Ventures Pvt Ltd
Bangalore
01.2024 - Current
- Enhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
- Conducted regular performance evaluations of staff members, providing constructive feedback for continuous improvement.
- Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
Front Office Team Leader
Bloom Suites Hotel (A Unit Of Imperativ Hospitality Pvt Ltd)
Bangalore
06.2022 - 01.2024
- Collaborated with housekeeping to ensure timely room availability and optimal guest experience.
- Established strong rapport with vendors, negotiating competitive rates while maintaining quality standards for products/services received.
- Resolved guest issues professionally, maintaining a high level of customer satisfaction despite challenges.
- Ensured compliance with safety regulations by regularly reviewing policies, procedures, and staff training programs.
- Developed strong relationships with corporate clients, leading to increased repeat bookings and positive reviews.
Junior Executive - Operations
ATC SOFTWAY SOLUTION Pvt Ltd (Air Asia Cargo Sales)
Kolkata
02.2021 - 06.2022
- Developed employee training programs for skill enhancement and career advancement opportunities.
- Managed budgets and financial reports to ensure accurate forecasting and resource allocation.
- Facilitated workplace safety initiatives, resulting in reduced accident rates and a healthier work environment.
- Improved customer satisfaction rates through proactive issue resolution and timely response to inquiries.
- Coordinated logistics operations including shipping schedules, transportation arrangements, and regulatory compliance requirements.
- Cultivated strong relationships with clients through regular communication regarding project status updates or potential concerns.
Guest Relations Executive
Oyo Rooms
Bangalore
05.2019 - 03.2020
- Proactively anticipated guest needs by maintaining up-to-date knowledge of local attractions and amenities.
- Maintained detailed records of guest preferences, enabling tailored service offerings during future stays.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Collaborated with various departments to ensure seamless guest experiences during their stay.
- Conducted thorough room inspections to maintain high-quality standards for accommodations.
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
Education
Bachelor Of Hotel Mangement - Hotel, Motel, And Restaurant Management
T. John College
Bannerghatta, Bangalore 06.2019
Higher Secondary School - Science Education
Royal International School
Papum Pare, Naharlagun05.2014
High School (Matriculation) - Liberal Arts And General Studies
St. Xavier's School
Harmoti, Assam 06.2011
Skills
Front office operations
Guest Relations Management
Staff Training and Development
Reservation Management
Guest satisfaction analysis
Hotel Management
Payment Processing
Computer Skills
Front Desk Operations
Guest Services
Guest experiences
Timeline
Hotel Operations Cum Guest Realation
Gol Ventures Pvt Ltd
01.2024 - Current
Front Office Team Leader
Bloom Suites Hotel (A Unit Of Imperativ Hospitality Pvt Ltd)
06.2022 - 01.2024
Junior Executive - Operations
ATC SOFTWAY SOLUTION Pvt Ltd (Air Asia Cargo Sales)
02.2021 - 06.2022
Guest Relations Executive
Oyo Rooms
05.2019 - 03.2020
Bachelor Of Hotel Mangement - Hotel, Motel, And Restaurant Management
T. John College
Higher Secondary School - Science Education
Royal International School
High School (Matriculation) - Liberal Arts And General Studies
St. Xavier's School