Ashish Paliwal

• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Managed inventory control, cash control and store opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations

• TV & Mobile After sales services – Who to manage Tv logistic and installation part for batter customer Satisfaction , customer follow up for the solution & about his experience
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Submitted reports to senior management to aid in business decision-making and planning.
• Scheduled employees based on labor balancing requirements and forecasted customer levels.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

• Greeted customers, helped locate merchandise and suggested suitable options.
• I have multi role task in Sony India Pvt. Ltd. As SFA to handle all Category

• Customer handling skill to enrich customer experience with Sony

Business development and business expansion along with customer experience & Satisfaction

• • Product knowledge training and dealing with client training to existing team to provide corrective solution for better customer experience.
• • mobile sales support and customer query handling act as mobile expert to solve issue related to mobile handset software in Samsung mobile.
• Responsible for overseeing the Entire Store Operations.
• • Ensure a high level of customer service.
• •Created and maintained team relationships.
• • Responsible for Sales and reporting to Head Office on daily basis.
• • Assisting Customers with Bill payment Returns, Exchanges.
• • Maintains a Database of Potential Customers and initiates regular follow up
• • Gathering customer feedback and acting on it and reporting to Head Office on weekly basis.
• • Ensuring zero complaint position on Daily Basis
• Responsible for Profit & Loss of the Store.

• Developed Successful sales plans to grow store's profitability.
• Ensure a high level of customer service.
• Developed Successful sales plans to grow store's profitability.
• Ensure a high level of customer service.