Travelling, Movies etc
ASHISH PASHA.
Corporate Employee
Bangalore
Summary
PROFILE SUMMARY: Diligent professional with a track record of five years in diverse roles across multiple companies. Proficient in making strategic decisions and harnessing technology to enhance processes. Possesses strong analytical and quantitative problem-solving skills, committed to contributing to company growth and continuous improvement.
Overview
2
2
years of professional experience
16
16
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Transportation Specialist
L3, Amazon Development center Pvt Ltd
04.2022
- My primary responsibility was orchestrating the efficient movement of goods., optimizing transportation routes, managing carriers, scheduling shipments, and monitoring real time tracking
- By analyzing data and implementing improvements, I helped enhance Amazon’s logistics operations, striving for excellence in customer service
- Led the team in maintaining the safety standards, solving disruptions, and driving continuous transportation, and supply chain management innovation within the company’s dynamic and fast paced environment
- Picked up additional tasks to aid team success
- Explored and created new ways to resolve problems with processes, technology or team member to improve overall efficiency
- Exceeded goals through effective prioritization and consistent work ethic
- ACCOMPLISHMENT:
- Acknowledged for achieving high customer satisfaction scores, reflecting exceptional services in transportation operations
- Awarded for preparing SOP (Standard Operation Procedure) for all the internal processes being followed by the team on a regular basis
- Achieved cost savings and carrier performance improvement
- Recognized by management for Peak Season Management and Process Enhancement.
Customer support executive
Conneqt Business Solutions Limited
08.2020 - 10.2021
- TITAN Limited was the client for whom I worked
- I used to provide assistance with watch issues for the
- TATA Group's Eyeplus and Tanishq Jewelry
- I started as a support agent for the Inbound process, but after three months, I was promoted to Outbound for Tanishq Jewelry' sales process
- Then I was transferred to the Titan
- EyeplusDepartment as an L2 Desk to handle queries and complaints of the products purchased via Titan Eyeplus website.
Customer Experience Executive
Wakefit Innovations Pvt Ltd
10.2021 - 04.2021
- The job role is to provide assistance and support by resolving queries and complaints regarding furniture and home decor products
- For the first three months, I worked for the Sofa team, where I escalated and resolved sofa- related issues such as softness, hardness, size compressing issues, pre and post purchase issues, and so on
- After that, I was transferred to the Bed and Cot team, where I was tasked with providing assistance for all product-related issues involving Sheesham, Teek, and
- Mango wood products.
Customer support executive
Aegis customer support pvt ltd
05.2019 - 08.2020
- Adithya Birla Fashions and Retail Ltd was the client for whom I worked
- We used to handle 9 ABFRL clothing brands such as Louis Philippe, Peter England, American Eagle, and many others
- Job role: Customers who purchase from the above- mentioned stores will provide feedback about their purchase experience at the store via Tab
- We used to get those data from the portal in order to call the customer and check on their satisfaction with the products they had purchased in terms of quality, color, size and fitting
- The mostimportant thing was to capture the customer's exact VOC
- If they have any issues with the product, then we should escalate it to the next level.
Education
SSLC - All
BES School
Electronic City 03.2002 - 04.2012
PUC - Commerce
Vishwa chethana PU and Degree college
Bangalore 05.2012 - 02.2014
BBA - Marketing Management And Research
Izee College of Business Management And InformatioSciences
Electronic City 06.2014 - 05.2018
Skills
PERSONAL SKILLSComprehensive problem solving abilitiesVerbal and written communication skillsAbilities to deal with people diplomaticallyWillingness to learnTeam LeadershipCOMPUTER SKILLSMicrosoft word, Excel and Microsoft power pointRESPONSIBILITESUse Opportunities to prove myself betterDecision making abilityQuite Enthusiastic to learn skillSTRENGTHBe punctual and professional in my workDecision making and hard workingExcellent verbal and written communication
Managing schedules
Pickups and deliveries
Assisting customers
Planning and Coordination
Critical Thinking
Multitasking Abilities
Strategic planning
Business planning
Accomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
- Achieved Result by introducing Software for Type tasks.
- Collaborated with team of Number in the development of Project name.
Additional Information
Languages: Fluent in English, Hindi and Kannada.
Volunteer Work: Volunteer Project Manager, [Local Community Organization]Organized and executed community outreach events, demonstrating strong organizational and leadership skills.
Certification
[Customer Support specialist] Training - [10 months]
Interests
Timeline
[Transportation specialist] License - [2 years]
04-2022
Transportation Specialist
L3, Amazon Development center Pvt Ltd
04.2022
[Customer Support specialist] Training - [10 months]
01-2022
Customer Experience Executive
Wakefit Innovations Pvt Ltd
10.2021 - 04.2021
Customer support executive
Conneqt Business Solutions Limited
08.2020 - 10.2021
Customer support executive
Aegis customer support pvt ltd
05.2019 - 08.2020
BBA - Marketing Management And Research
Izee College of Business Management And InformatioSciences
06.2014 - 05.2018
PUC - Commerce
Vishwa chethana PU and Degree college
05.2012 - 02.2014
SSLC - All
BES School
03.2002 - 04.2012