Ashish Pathak
Greater Noida West
Summary
Dynamic Electronics and Communication graduate with over 9 years of experience in business development, after-sales operations, and service management. Proven track record as Area Service Manager at IFB Industries Ltd., utilizing tools such as SAP, CRM, and GERP to enhance operational efficiency. Strong leadership and conflict resolution skills, dedicated to delivering exceptional customer service and driving organizational improvements.
Overview
9
9
years of professional experience
Work History
Deputy Manager
LG Electronics India Limited
Noida
01.2025 - Current
- Oversee spare part dealer network throughout North and West India.
- Drove sales and controlled costs to support revenue and profitability targets.
- Cut product costs by creatively addressing inefficiencies.
- Inventory management.
- Established monthly goals, communicating priorities to team members and closely tracking progress to achieve success.
- Fostered strong rapport with prospective clients to aid negotiations.
- Execute account reconciliation by managing offsetting and confirming AR/AP balances with trade partners.
- Strengthen trade partner satisfaction by ensuring timely resolutions and minimizing occurrences of stock defects.
- Validation and addition of new parts for sale.
- Synchronize efforts with warehouse team to ensure punctual shipment arrival.
Assistant Manager
LG Electronics India Limited
12.2021 - 12.2024
Area Service Manager
IFB Industries Limited
Ambala
12.2020 - 12.2021
- Direct operations of authorized service franchises within the GT belt, Haryana.
- Maximizing revenue generation via trade alliances in spare parts, accessories, and essentials.
- Conducted negotiations with trade partners, enhancing efficiency in spare parts sale.
- Enhance trade partner satisfaction by delivering timely resolutions, and mitigate stock defects
- RCA of defects in products like WM, AC, Ref, etc.
- Tracking of service tickets through Microsoft Dynamics CRM.
- Validation and approval of replacement and refund cases through Microsoft Dynamics CRM, and SAP.
- Ensure the quality of customer service provided by service partners.
- Resolving customers' issues as per the defined SLA.
- Handling the Voice of Customers.
- Validation and approval of monthly claims of ASF through Microsoft Dynamics CRM and SAP.
- Validation and approval of SPR (Spare Part Return) through Microsoft Dynamics CRM and SAP.
- Auditing of authorized service franchisees through Microsoft Dynamics CRM.
- Scheme management.
- Handling escalations.
- Responsible for auditing and maintaining the MSL of spare parts at the service franchise.
Service Executive
Panasonic India Pvt Ltd.
08.2018 - 12.2020
- Managing authorized service centers in Gurgaon, Haryana.
- Generating revenue through trade partners in terms of spare parts, accessories, and essentials.
- Negotiation with trade partners for spare parts sale.
- Maintain trade partner satisfaction by providing timely resolution and minimize stock defects.
- Claim settlement/Scheme Management.
- Inventory management.
- RCA of defects in products like WM, AC, Ref etc.
- Responsible for servicing of consumer durable products like Air Condition, LED, Washing Machine, Refrigerator, and High End Audio systems, wireless Speakers. Headphones, earphones, etc.
- Ensure quality of customer service provided by service partners.
- Validate replacement/refund calls and initiate the process from service end through Microsoft Dynamics CRM & SAP.
- Resolving customers issues as per defined SLA.
- Auditing of authorized service franchisee through Microsoft Dynamics CRM.
- Handling Voice of Customers.
- Ensure 100% smooth process of DOA.
Asst. Technical Executive
M/s Laxmi Remote India Pvt Ltd.
10.2016 - 08.2018
- Handling After Sale Services of SET TOP BOX Projects.
- Generating leads & initiate the sales process.
- MSO Call resolution as per defined module.
- Ensure 100% availability of spares from H.O. to service MSOs.
- Ensure smooth process of DOA, defective PCBs.
- Identify & resolve gaps in Customer Service.
- Report quality failures with respect to R&D Team to control field issues.
- Ensure warranty/non-warranty calls and debit/credit to MSO based on CRM reports.
- Customer claim settlement.
- 100% SLA achieved for every ticket raised.
- Initiated a project for Utilization of 'OK' components from quarantine PCBs.
Education
B. Tech - Electronics and Communication
IIMT College of Engineering
Greater Noida, Uttar Pradesh01.2016
Higher secondary -
UP board
01.2012
Matriculation -
CBSE board
01.2009
Skills
- Microsoft Dynamics CRM
- SAP
- gerp
- Excel
- Powerpoint
Hobbies and Interests
- Playing Volleyball
- Cricket
Place
Noida, Uttar Pradesh
Personal Information
- Passport Number: Available
- Date of Birth: 03/23/93
- Marital Status: Married
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Deputy Manager
LG Electronics India Limited
01.2025 - Current
Assistant Manager
LG Electronics India Limited
12.2021 - 12.2024
Area Service Manager
IFB Industries Limited
12.2020 - 12.2021
Service Executive
Panasonic India Pvt Ltd.
08.2018 - 12.2020
Asst. Technical Executive
M/s Laxmi Remote India Pvt Ltd.
10.2016 - 08.2018
B. Tech - Electronics and Communication
IIMT College of Engineering
Higher secondary -
UP board
Matriculation -
CBSE board