Ashish Patra
Hyderabad
Summary
Dynamic leader with extensive experience at Amazon Development Center India, driving a 21-member ML team to achieve over 99% quality. Specialist in SOP development and data interpretation, acknowledged for mentoring and enhancing team engagement while consistently delivering results. Proven track record in implementing process improvements and enhancing operational efficiency.
Overview
9
9
years of professional experience
Work History
Manager I – SAP Machine Learning Process
Amazon Development Centre India
12.2024 - Current
- Leading a 21-member ML investigation team with consistent quality >99.2%
- Automated BSM algorithm with 75% yield efficiency, reducing manual work
- Spearheaded Central Quality Control project for the RI segment
- Conducted worldwide IRR and BSM labeling audits
- Facilitated 60+ investigator trainings and authored SOPs for BAA and BSM labelling
- Coordinated cross-site calibrations (SJO, MNL, BCN, HYD, BLR)
- Owned internal audit systems for seller investigation and reviewer abuse
- Received 11+ Spot Awards and Employee of the Month recognitions
- Organized team-building events including a cricket tournament for 100+ team members
L4 Senior Investigation Specialist – SAP
Amazon Development Centre India
12.2022 - 11.2024
- Global SME for ML labeling and BSM process owner
- Led NLP and REMAC calibration programs
- Key member of SOP Council and Global Process Summit 2024 participant
- Mentored new hires and tracked NH team performance
L3 Investigation Specialist – PRA
Amazon Development Centre India
03.2021 - 11.2022
- Handled email/non-email appeals, ML labeling for NA/UK/FE orgs
- Conducted defect analysis and participated in question setting for PKT and L3-L4 IJP
- Provided tool improvement ideas and trained investigators on paragon tool use
Senior Process Executive
Cognizant (Apple Maps)
01.2019 - 01.2021
- Acting SME for MPRA and batch validation processes across 22 teams
- Led quality and production governance for H4 Phoenix unit
- Implemented 7 process improvements approved by tool specialists
Process Analyst
Google (Google Maps)
01.2017 - 01.2019
- QA specialist for USA and Brazil map lane validation
- Supported team leadership as backup and contributed to Brazil initiative
Education
B.Tech - Computer Science & Engineering
Krupajal Engineering Technology
OdishaSenior Secondary & High School -
Sunabeda Public School
Skills
- Microsoft Excel, Word
- SOP Authoring
- Paragon, NLP Tools, Advisor, REMAC
- Data Interpretation & RCA
- Excellent communication & interpersonal skills
- Strong self-motivation & team engagement
- Root cause analysis
- Team leadership
- SOP development
- Mentorship
- Resource allocation
- Coaching and mentoring
- Complex Problem-solving
- Trend analysis
- Risk management
Core Competencies
- Team Leadership & Performance Management
- Machine Learning Labelling (BSM, NLP, REMAC)
- SOP Development & Compliance
- Root Cause Analysis (RCA) & IRR Audits
- Global Process Management & Calibration
- Tool Enhancement & Automation Initiatives
- Investigator Training & Mentoring
- Internal Quality Control & Accuracy Governance
Awards
11× Spot Awards for excellence and leadership, Connection & GEMBA Ambassador, PRMO SOP Contributor (recognized), Tool enhancement contributor (5+ approved ideas)
Extracurricular Activities
Cricket (Team Organizer)
Swimming
Accomplishments
- Received 11 spot awards and employee of the month recognition
- Received 2 awards for SOP improvement and SOP building for the worldwide team
- Awarded three times for providing tool enhancement ideas, which were helpful for the entire SAP team
Timeline
Manager I – SAP Machine Learning Process
Amazon Development Centre India
12.2024 - Current
L4 Senior Investigation Specialist – SAP
Amazon Development Centre India
12.2022 - 11.2024
L3 Investigation Specialist – PRA
Amazon Development Centre India
03.2021 - 11.2022
Senior Process Executive
Cognizant (Apple Maps)
01.2019 - 01.2021
Process Analyst
Google (Google Maps)
01.2017 - 01.2019
B.Tech - Computer Science & Engineering
Krupajal Engineering Technology
Senior Secondary & High School -
Sunabeda Public School
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