ASHISH PAWAR

Worked as a Customer Service Advisor for an international UK-based process with Three, a leading telecommunications provider offering services such as internet, mobile services, SIM cards, and mobile services. My role involved assisting customers with billing-related concerns, and engaging in direct chat support to identify and resolve both technical and billing issues efficiently.

• Entered data into spreadsheets, documents and databases with high accuracy rate.
• Verified accuracy of data entered by comparing it to source documents.
• Performed basic administrative duties such as filing, copying, scanning.

Worked as an analyst at eClerx Pvt. Ltd. is managing dual chat support for an international U.S.-based process: COMCAST (Xfinity), a leading provider of services including internet, cable TV, home security, voice, and mobile. My responsibilities included assisting customers with billing-related inquiries and delivering effective resolutions. Consistently met and exceeded all key performance indicators (KPIs) set by both the management and the client.