Ashish Potdar
IT Service Delivery
Bengaluru,KA
Overview
21
21
years of professional experience
4
4
Certifications
Summary
A seasoned IT services executive with over 20 yearsof experience at Microsoft India, specializing in global delivery, strategic transformation, and leadership development within the Microsoft 365 ecosystem. Have led large, diverse Global teams and driven significant growth and operational excellence in support services.
• Extensive IT leadership experience: Over two decades at Microsoft India managing global operations and a 1,300+ personnel workforce, with expertise in Microsoft 365 support and strategic business growth.
• Talent and leadership development: Architect of award-winning programs including the Global Escalation Academy and Management Excellence Framework, impacting over 200 Managers and 400 engineers and facilitating a 40% success rate.
• Strategic delivery and business growth: Led the establishment and scaling of Tier-3 escalation services for Office 365, achieving a 700% growth in escalation business and managing full P&L ownership for Exchange and collaboration platforms.
• AI and operational innovation: Certified in Azure AI-900, PROSCI, ITIL, and Six Sigma Black Belt; led initiatives such as the rollout of M365 Co-pilot and development of AI BOTs for escalation management to enhance service delivery.
Leadership Development- Architected flagship talent programs—Global Escalation Academy (400+ engineers), Management Excellence Framework (200+ managers),
Service delivery Management- Directed worldwide Exchange platform delivery, leading product launches, KPI optimization, and workforce management for peak service performance. Earlier founded and scaled Wipro Infotech Infrastructure Management Services to 200+ staff and strong revenue. Global IT Services Leader with 20+ years at Microsoft, orchestrating $8.2 B Microsoft 365 operations across a 24×7 support ecosystem of 3300+ personnel (30000 Delivery Partners, 300+ FTEs).
Recognition-
Honored as Architect of Excellence (2022, 2024), Star Manager (2017), Director Award (2014), Gold Star (2010), among other leadership accolades.
Work History
Sr. Support Engineering Manager
Microsoft India Pvt Ltd
10.2005 - Current
- Lead global support operations for the USD $8.2B Microsoft 365 Commercial Business. Head the M365 Escalation Center in Bangalore, supporting Fortune 500+ customers.
- Directed service delivery partners managing over 3,3000 personnel
- Launched and scaled the Management Excellence Program, benefiting 200+ global leaders (awarded Architect of Excellence FY23).
- Designed the Global Escalation Engineering Program, graduating 400+ Support Escalation Engineers.
- Drove talent acquisition strategy—onboarded 300+ FTEs and 40+ CSG.
- Champion of the Nebula Program for aspiring managers, achieving a 40% internal Manager Hiring.
Escalation Manager
Microsoft India
01.2014 - 01.2018
- Built and led Tier-3 Office 365 Escalation Services from the ground up in Bangalore.
- Transitioned key Office 365 workloads (Exchange, SharePoint, Skype, Identity) from US to India.
- Directed business readiness, capacity, and support transitions for global Office 365 programs.
Business Manager
Microsoft India
07.2009 - 01.2014
- Headed global Exchange Premier operations with P&L, delivery, and strategic planning ownership.
- Led successful product launches in India with full-stack ownership: Global Workforce Management initiated harmonizing support delivery across time zones.
Program Manager
Wipro Infotech
10.2004 - 10.2005
- Delivered complex, multi-tower programs across 15+ global accounts—ensuring resource scalability, SLA alignment, and service continuity with staffing of over 200+
- Built operational capacity across remote infrastructure support, data center operations and security services.
- Oversaw end-to-end pre-sales and commercial governance, including bid strategy
Team Manager
Microsoft India
10.2005 - 07.2009
- Led a 20+ person team supporting Microsoft-Admin products across global customer base.
- Drove operational excellence, customer experience, and internal readiness programs.
Education
Post Diploma in Comuters - Computers
RE Institute BTE-Mumbai
Mumbai 04.2001 -
Engineering - Electronics
SP Collge
Satat 04.2001 -
Skills
Strategic Planning & Leadership
Certification
Azure AI-900 (Certified)
Accomplishments
- Honored as Architect of Excellence (2022, 2024), Star Manager (2017), Director Award (2014), Gold Star (2010), among other leadership accolades.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Azure AI-900 (Certified)
06-2025
PROSCI- Change Management (Certified)
05-2023
ITIL V3.0 (certified)
03-2015
Escalation Manager
Microsoft India
01.2014 - 01.2018
Business Manager
Microsoft India
07.2009 - 01.2014
PMP- Training
03-2007
Sr. Support Engineering Manager
Microsoft India Pvt Ltd
10.2005 - Current
Team Manager
Microsoft India
10.2005 - 07.2009
Program Manager
Wipro Infotech
10.2004 - 10.2005
Post Diploma in Comuters - Computers
RE Institute BTE-Mumbai
04.2001 -
Engineering - Electronics
SP Collge
04.2001 -
Similar Profiles
Rajaram TalekarRajaram Talekar
Senior Engineering Manager at Microsoft India Pvt LtdSenior Engineering Manager at Microsoft India Pvt Ltd
Shubham ShahShubham Shah
Technical Solution Manager at Microsoft India Pvt LtdTechnical Solution Manager at Microsoft India Pvt Ltd
Kiranmayi BoyapatiKiranmayi Boyapati
Principal Software Engineering Manager at Microsoft India Pvt LtdPrincipal Software Engineering Manager at Microsoft India Pvt Ltd
Ashwin VishnuAshwin Vishnu
Senior Consultant, Engagement Financial Advisor at Deloitte Consulting India Pvt LtdSenior Consultant, Engagement Financial Advisor at Deloitte Consulting India Pvt Ltd
Naveen Kumar ANaveen Kumar A
Manager at Omega Healthcare Management Services PrivateManager at Omega Healthcare Management Services Private