Ashish Priyadarshi
Bengaluru
Summary
Dynamic and results-driven professional with over 10 years of experience in technical data management and support within the aerospace industry. Proven expertise in developing and delivering aircraft maintenance documentation, including AMM, TSM, and IPC. Strong project management and stakeholder engagement skills, combined with a passion for continuous improvement and operational excellence. Committed to ensuring compliance with airworthiness requirements and enhancing customer operations through customized documentation solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Data Analyst
Airbus India Private Limited
Bengaluru
02.2020 - Current
- ATA Lead - Technical Manuals for Aircraft Crew Rest Compartment and Emergency Equipment.
- Transformed complex technical inputs from engineers into clear, actionable documentation for manufacturing and service operations, adhering to company standards and specifications.
- Created and edited a variety of technical documents including procedures, PCS, DDF, FCOs, and newsflashes, ensuring clarity and consistency across all materials.
- Developed and revised illustrations, converting them into required publishing formats to support technical documentation.
- Utilized CMS and XML authoring tools to manage documentation, applying the ASML style guide for uniformity.
- Acted as the primary point of contact for all authoring-related issues, addressing feedback and proposing solutions to enhance document quality.
- Collaborated with manufacturing, engineering, and service teams to incorporate feedback and continuously improve documentation.
- Authored and revised technical manuals, user guides, and operational procedures for complex systems, ensuring adherence to industry standards and best practices.
- Engaged with cross-functional teams to gather technical information and user feedback, translating them into user-friendly documentation.
- Managed documentation projects using XML authoring tools and content management systems, maintaining version control and consistency.
- Provided training and support to team members on documentation tools and standards, fostering a collaborative and efficient work environment.
- Coordinated and supported business units through various project phases, ensuring reliable end-to-end transitions and successful implementation of changes.
- Contributed to the development of new customer solutions services and the analysis of Cost of Non-Quality.
- Provided regular updates and reports to management and stakeholders, ensuring transparency and effective communication.
- Analyzed design modifications and technical inputs to determine impacts on maintenance manuals, facilitating customized documentation for airlines.
- Organized and chaired regular review meetings to align on workload priorities and ensure documentation accuracy.
- Provided efficient customer support by resolving queries and implementing necessary documentation changes promptly.
- Represented the department at decision-making meetings to address complex issues and contribute to strategic initiatives.
- Managed network/subcontract relationships to deliver tasks within established Time/Cost/Quality parameters.
- End-to-end process and related deliverables as well as driving team..
- Ensured safety, ethics, and export control compliance in production flow.
- Efficient decision-making and collaboration and transparency across the environment in terms of timelines, urgency, and delivery.
- Process improvement through Robotic Process Automation (RPA).
Engineer
Accenture (Ex. Umlaut Company)
Bengaluru
06.2019 - 02.2020
- Conducted functional and operational impact analyses on changes to Technical Data products, balancing impact with opportunities and ensuring minimal disruption to operations.
- Coordinated with assembly and delivery specialists, IT development teams, and other stakeholders to manage technical data changes and projects effectively.
- Assisted in the definition and implementation of new technical data solutions and services, contributing to continuous improvement initiatives.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Developed comprehensive user guides for software applications targeting both technical and non-technical audiences. Collaborated closely with software development teams to gather requirements and ensure accuracy of technical content.
- Authored API documentation for developers, including endpoints, parameters, and sample code snippets. Ensured consistency and clarity to facilitate seamless integration by third-party developers.
- Compiled and edited release notes and change logs to communicate updates and new features to users. Incorporated user feedback to improve documentation usability and readability.
- Organized and conducted usability testing sessions to gather feedback on documentation usability. Implemented changes based on user feedback to enhance user experience and comprehension.
- Proficiently used tools such as Markdown, Git, and Adobe FrameMaker to manage documentation versions and collaborate effectively with cross-functional teams.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Performed various levels of authoring and proofreading for Airbus maintenance manuals.
- Product plans to align with engineering sprints and product release schedules.
- Participated in schedule commitment. Expected to create and maintain project schedule.
- Communicated schedule status and pending issues with release lead and manager.
- Provided feedback to other authors regarding content.
- Worked with internal teams to obtain in-depth understanding of product and documentation requirements.
- Produced high-quality documentation that meets applicable standards and is appropriate for its intended audience.
Senior Analyst
Capgemini India Private Limited
Bengaluru
11.2017 - 06.2019
- Team Lead - Technical Author (Airbus Technical Data - ATAs 28,36).
- Drafted technical specifications and system requirements documentation to support software development projects. Collaborated with subject matter experts to ensure accuracy and completeness.
- Developed troubleshooting guides and FAQs to assist end-users in resolving common issues independently, reducing support requests and enhancing user satisfaction.
- Expanded and maintained the company’s knowledge base by creating and updating articles on software functionalities, best practices, and troubleshooting steps.
- Actively participated in Agile development processes, attending daily stand-ups, sprint planning, and retrospective meetings to align documentation efforts with software release cycles.
- Technical expert on authoring and analysis of Airbus maintenance and troubleshooting manuals.
- Data proofreading.
- Answering technical queries to customers.
- Creation of completely new procedures like Servicing/Repairs, Inspection/Check, Adjustment/Test, Removal/Installation etc.
- Aerospace standards ATA 100, ISPEC2200, S1000D.
- Simplified Technical English ASD-STE 100.
- Impact Analysis of criteria's.
- Interpret engineering drawings.
- Wiring schematics, block diagrams.
- Focal point/Expert for troubleshooting manuals for Spanish customers.
- Develop style guides and report writing.
- Incorporation of technical illustrations, schematics, component views, block diagrams.
- Analysis of 3D models and technical drawings to incorporate changes or updates.
Technical Records Engineer
Flydocs India Private Limited
Vadodara
06.2015 - 03.2017
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
- Remained informed on current regulations, especially concerning research industry and document creation.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Support to technical services team through administrative tasks, on day to day basis.
- Aircraft asset management.
- Managing various technical records such as Job cards, Work orders, Tech Logs, Non-routine cards, EASA Form 1, ARC, etc.
- Records indexing and auditing.
- Execute Lease return/acquisition project plan through continuously monitoring progress of projects.
- Independently manage (or assisted) in complete aircraft transition projects.
- EOL Technical Support [CS update and final preparation for client and Statements preparation].
- Identify and report to clients discrepancies in technical records and traceability docs.
- Ensure that compliance verification documents are of acceptable standard of accuracy and quality.
- Collect and Review/Audit various maintenance documents to prove compliance for technical requirements from designated authority and making sure compliance with contractual return conditions and regulatory compliance requirements.
- Lease documentation.
- M&E Software.
- Asset management and OEM contracts.
Education
Bachelor of Engineering - Aeronautical Engineering
Sathyabama University
Chennai, India04.2015
Certificate Program in Project Management - Project Management
Indian Institute of Management - Indore
Indore02.2024
Skills
- Stakeholder Management: Expertise in managing relationships and ensuring alignment among diverse stakeholders
- Project Management: Proficient in coordinating projects, analyzing impacts, and managing transitions
- Process Improvement: Proven ability to identify and implement business/process improvements
- Digital Innovation: Open-minded and curious about technical and digital innovations
- Technical Documentation: Proficient in creating and editing procedures, diagnostic flows, and technical illustrations
- Standards Compliance: Experienced in writing according to technical standards and style guides, including Simplified Technical English
- Documentation Tools: Skilled in CMS, XML authoring, and publishing formats
- Communication: Strong one-on-one communication skills with a focus on clear and effective information transfer
- Problem-Solving: Adept at identifying issues in documentation and proposing actionable solutions
- Continuous Improvement: Committed to improving documentation quality through feedback and iterative updates
- Adaptability: Agile in responding to changing priorities and fostering a culture of continuous improvement
- Technical Knowledge: Familiarity with technical data processes and methods relevant to aircraft maintenance
Certification
- API Technical Writing: JASON and XML
- Technical Data Support and Services Certificate
- Project Management Program
- C1 Grade English Level Certificate
- Validator/Inspector - Technical Data, Writings, Manuals
- Leadership Skills - Team building, Organizational leadership, Leading the Self: Mindfulness, Inner Stability, and Positive Strengths, Leading Downward: Leader Behaviors and Leadership Styles, Building Sustainable Relationships: Supportive Communication and Decision-making Biases, Power, Politics, and Leading Upwards, Ethics, Culture, and Change Management.
- Certified Technical Writer
Key Achievements
- Implemented corrective and preventive actions based on KPI reviews, improving documentation accuracy.
- Enhanced stakeholder engagement through proactive communication strategies, leading to increase in customer satisfaction scores.
- Played a key role in the development of a new data management system that improved data accuracy.
- Spearheaded the creation and deployment of an internal communication strategy, resulting in improved awareness of SIDS activities.
- Developed a comprehensive training manual for new hires, enhancing onboarding efficiency and technical understanding.
- Collaborated with quality teams to establish and monitor Service Level Agreements (SLAs).
- Provided training and support on authoring tools and data management systems to enhance team efficiency.
- Supported the production and update of technical data products, ensuring alignment with customer needs and regulatory requirements.
Tools and Software
- Adobe Illustrator
- Arbor text Epic Editor
- Adobe Frame Maker
- SAP
- XML
- 3D XML
- G Suite
- MS Project - I
- Oxygen XML Author
- RoboHelp
- Notepad/Notepad ++
- Snipping Tool
- TechSmith SnagIt
- JASON
Languages
English
Advanced (C1)
German
Elementary (A2)
Awards and Recognition
- Spot award for managing technical topics and adapting to the new process evolution.
- Certificate of appreciation for delivering project needs on time for Qantas Airways, Sydney.
- Technical Documentation/Writing and Records build up before deadlines.
Courses
- Coursework in ATA ISPEC 2200, ASD STE-100, ASD S1000D.
- Dissertation in DITA Model for authoring and publishing.
Timeline
Technical Data Analyst
Airbus India Private Limited
02.2020 - Current
Engineer
Accenture (Ex. Umlaut Company)
06.2019 - 02.2020
Senior Analyst
Capgemini India Private Limited
11.2017 - 06.2019
Technical Records Engineer
Flydocs India Private Limited
06.2015 - 03.2017
Bachelor of Engineering - Aeronautical Engineering
Sathyabama University
Certificate Program in Project Management - Project Management
Indian Institute of Management - Indore