Ashish Rai
Gurugram
Summary
Focused and energetic Travel Agent successful at troubleshooting and handling customer support issues to secure positive outcomes. Multilingual and well-traveled with exceptional active listening and problem-solving skills. Experienced driving sales within the dynamic, fast-paced agency.
Overview
15
15
years of professional experience
2083
2083
years of post-secondary education
1
1
Language
Work History
Team leader
SOUTHALL TRAVEL
10.2014 - Current
- Stayed updated on the best travel destinations, market trends and pricing through regular networking and research.
- Coordinated and booked all holiday arrangements, including accommodation, travel, car hire, and excursions.
- Took ownership and accountability of work ensuring 100% booking accuracy.
- Product Contracting.
- Developed and designed holiday itineraries for clients using different tools.
- Taking care of all guest cancellation and refund disputes and providing 100% refund.
Sr sales Executive
Yatra.com Pvt Ltd
06.2013 - 10.2014
- Company Overview: Yatra.com is India's leading online travel company. Positioned as a brand 'Creating Happy Travelers', it provides information, pricing, availability, and booking facility for domestic and international air travel, railway reservation, hotel bookings, holiday packages, buses, and car rentals. We offer a host of travel services designed to make business and leisure travel easier.
- Travel sales consultant.
- Travel guru Sales and Services.
- Yatra Domestic Hotels and Holidays Sales and Services.
- Dealing with Domestic hotels and packages.
- Taking care of sales and service both.
- Yatra.com is India's leading online travel company. Positioned as a brand 'Creating Happy Travelers', it provides information, pricing, availability, and booking facility for domestic and international air travel, railway reservation, hotel bookings, holiday packages, buses, and car rentals. We offer a host of travel services designed to make business and leisure travel easier.
F&B Supervisor
The Oberoi Gurgaon
07.2011 - 06.2013
- Company Overview: The Oberoi Gurgaon is a luxury business hotel owned by Gurgaon based developers Orbit resorts.
- Taking care of Guest Orders and smooth service.
- The Oberoi Gurgaon is a luxury business hotel owned by Gurgaon based developers Orbit resorts.
Management Trainee
Crowne Plaza Gurgaon
06.2010 - 05.2011
- Company Overview: Crowne Plaza is a chain of full service, upscale hotels catering to business travelers and to the meetings and conventions market.
- Organizing and Prioritizing.
- Pricing.
- Team Management.
- Itinerary designing.
- Taking care of Hotel, transfers, Cruise, car hire, excursions & Disney.
- Crowne Plaza is a chain of full service, upscale hotels catering to business travelers and to the meetings and conventions market.
Education
MBA - Tourism And Hospitality Management
SMU
MANIPAL 04.2001 - 01.2010
Bachelor of Science - Institute of hotel management and catering technology
IHM MEERUT
IHM 04.2001 - Current
Senior Secondary -
K.V.D.L
Meerut04-2007
High School -
K.V.Masimpur
Silchar, India 04.2001 - Current
Skills
- hands-on management
- communications skills
- confident communication
- clear presentation
- expressive communication
- working with senior management
- lateral thinking
Problem-solving
People management
Client service
Team building
Issue resolution
Loss prevention
Multitasking
Interests
Travelling
Timeline
Team leader
SOUTHALL TRAVEL
10.2014 - Current
Sr sales Executive
Yatra.com Pvt Ltd
06.2013 - 10.2014
F&B Supervisor
The Oberoi Gurgaon
07.2011 - 06.2013
Management Trainee
Crowne Plaza Gurgaon
06.2010 - 05.2011
MBA - Tourism And Hospitality Management
SMU
04.2001 - 01.2010
Bachelor of Science - Institute of hotel management and catering technology
IHM MEERUT
04.2001 - Current
High School -
K.V.Masimpur
04.2001 - Current
Senior Secondary -
K.V.D.L
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