Ashish Raswant

• Heading Airside department , Streamlining the procedures in respect to Departure / Arrival of Aircrafts
• Maintain RT communication with Apron Control – Air Traffic Towers
• Coordination for surface movement or parking of aircrafts on bays
• Monitor flight movements and timings
• Conduct Audits in respect to Ramp Safety at Airside Area
• Training the new incumbents
• Updation of Aircraft Handling – Dangerous Goods Manuals
• Taking care of Load & Trim and Load Officer’s records for Airbus 320 – 321 & ATR72 aircrafts
• Taking care of Internal / External and DGCA Audits in regards to Station Safety Compliance
• Co-Sign Flight Authorization with Captain for release of aircraft
• Conducting sessions in regards to station Emergency Response Management
• Active participation in Airport Operator meetings in regards to safety and new norms
• Coordination with Air Traffic Control Tower for any new notams and briefings .
• Developed and maintain operational guidelines for staff.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Supervised operations team to support operational excellence and excellent customer service.
• Implemented new technology to streamline processes and improve operations.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Provide pre-flight information to captains in regards to notams – airport related data – frequencies charts etc
• Preparing flight plans in accordance to ICAO rule and submission to air traffic services facility
• Crew hotel accommodation & air tickets in cases of layovers
• Obtaining Overfly Permissions whenever flying International Sectors
• Obtaining requisite clearances from Civil and Air Force Bases
• Preparation Of Trip Kits – Flight Logs – Weather Information .
• Monitored key performance metrics to identify areas for improvement.
• Trained and guided team members to maintain high productivity and performance metrics.
• Mitigated business risks by working closely with staff members and assessing performance.

• Coordinating with CAE DUBAI & DALLAS for crew trainings & Indian academy’s for crew checks
• Prepare Flight plans – flight logs and update reports
• Expat captains correspondence with DGCA & FRRO
• Crew medical appointments with IAF medical centers
• Maintaining FDTL of crew , using ARMS ( Airline Resource Management System ) software
• Preparation Of Trip Kits
• Dispatch of flights Domestic & International
• Brief captains before take-off on weather conditions – status of navigational facilities enroute
• Obtain requisite clearances as per flight schedule & reserving slots
• Preparation of trip kits including navigational logs and weather briefing using ARINC DIRECT
• Processing of flight plans through concerned Air Traffic Controls & Flight Information
• Maintenance of correspondence and coordination with Airport Authority of India(AAI) , Air Traffic
• Controls(ATC) and Airside Operations Control Centre(AOCC)
• Follow – up to get the AOR from defense airfields
• Updation of domestic and World Wide Jeppesens
• Coordinating with IOCL – BPCL for fuelling requirements
• Tracking of all aircraft movements across pan-India
• Taking care of VVIP & VIP flights
• Monthly flying report
• Coordinating for international flight permissions with handlers
• Coordinating handling, Customs & Immigration for passengers & crew for international sectors
• Watch Hours Monitoring
• Audits
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Assisted in recruiting, hiring and training of team members.

Dispatch of flights Domestic & International .

• Brief captains before take-off on weather conditions – status of navigational facilities enroute .

• Obtain requisite clearances as per flight schedule & reserving slots .

• Preparation of trip kits including navigational logs and weather briefing using ARINC DIRECT .

• Processing of flight plans through concerned Air Traffic Controls & Flight Information .

• Maintenance of correspondence and coordination with Airport Authority of India(AAI) , Air Traffic

Controls(ATC) and Airside Operations Control Centre(AOCC) .

• Follow – up to get the AOR from defense airfields .

• Updation of domestic and World Wide Jeppesens .

• Coordinating with IOCL – BPCL for fuelling requirements.

• Tracking of all aircraft movements across pan-India.

• Taking care of VVIP & VIP flights.

• Monthly flying report .

• Coordinating for international flight permissions with handlers.

• Coordinating handling, Customs & Immigration for passengers & crew for international sectors.

• Watch Hours Monitoring

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Handled customer inquiries and suggestions courteously and professionally.

• Check-in
• Security Hold Area ( Boarding Gate )
• Baggage Make-up Area ( BMA )
• Passengers Facilitation
• Complaint handling & resolution
• Ramp
• Provided primary customer support to internal and external customers.
• Maintained and managed customer files and databases.
• Developed customer service improvement initiatives to decrease customer wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.