Strategic National Head known for high productivity and efficiency in task completion. Possess specialized skills in leadership, strategic planning, and stakeholder management. Excel in communication, problem-solving, and adaptability, ensuring successful project outcomes and team cohesion.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
National Head, Legal Claims
Royal Sundaram GIC
Chennai
12.2024 - Current
Leading a legal function, building strategy and designing internal controls for a Portfolio of 25000+ Litigation.
Managing a team of 92 members including 4 Zonal Heads & a head of central & quality control team.
Investigation of claims and asset verification.
Monitoring pay & recovery portfolio.
Running police project with 2 retired police officers, for withdrawal of fraud claims and creating deterrence.
Use of technology for portfolio control.
Monitoring key risk indicators for the department.
Litigation strategy and contest-ability analysis.
Arbitration proceedings and execution of awards.
Fraud detection, certification, and police coordination.
Tribunal award compliance and appeals management.
Deputy Vice President, Regional Manager
ICICI Lombard GIC
Mumbai
08.2019 - 12.2024
Strategy building and designing internal controls for a Portfolio of approximately 19,000 Claims.
Managing team 3 state heads, 6 cluster heads, 18 Managers, and 17 retainers.
Managing IBNR project for Maharashtra, MP & UP states.
Running police project with 18 retired police officers, for withdrawal of fraud claims and creating deterrence.
Use of technology for portfolio control.
Head central team for Motor TP function PAN India. (Bharti Axa)
Monitoring key risk indicators for the department.
Investigation of claims and asset verification for Pay and recovery portfolio.
Senior Manager Legal (South & North India)
HDFC Ergo GIC Ltd
Mumbai
09.2017 - 08.2019
Imparting training to legal team.
Looking after quality of contestability.
Educating/Updating legal team by providing them with latest case laws/material relating to the subject.
Monitoring & Auditing the case files and MIS prepared by the legal team.
Monitoring & filing of appeal.
Monitoring & filing of pay & recoveries cases.
Manager ILM
Bajaj Allianz GIC Ltd
Pune
09.2015 - 09.2017
Appointment of police consultants.
To conduct special investigation for fraud cases.
Representations before Special Investigation Teams of Police (SIT).
Imparting training to the legal & investigation team.
Monitoring & filing of pay & recoveries cases.
Central Quality Manager
Reliance GIC Ltd
Mumbai
02.2014 - 09.2015
Approving/Vetting the written statements, writs, appeals, cross objections.
To take the decision on compliance/ court awards
OFR/CFR & Audits.
HVC management.
Appeal management.
Investigations Manager, Central Team
ICICI Lombard General Insurance Co Ltd
Mumbai
11.2012 - 02.2014
Taking Care of Pre-litigation projects (FNOL).
Closed Files Reviews.(15% Of Total Investigations Reports Submitted).
Crisis Management for the state by running special projects.
Analysing the data & raising the investigation triggers & getting the same re-investigated thru Locations.
Auditing the investigation Reports & related documents submitted by the Investigation Agencies.
Raising the triggers for re-investigation based on the reports submitted.
Preparing the drafts for moving applications under Right to Information Act, for retrieving the details from Government offices.
Visiting cases on field for collecting the written/ video statements from the Claimants, Witnesses etc.
Providing training and valuable inputs to Investigation Agencies.
Deputy Manager, Legal (Personal Asset Division)
Kotak Mahindra Bank Ltd
Mumbai
04.2012 - 11.2012
Looking after entire Legal aspects for over 20 Locations PAN India.
Filing of the complaints U/s 138 of Negotiable Instruments Act.
Arbitration proceedings.
Filing application u/s 9 & 17 of Arbitration & Conciliation Act for interim Measures.
Execution of the Arbitral award & the other Awards.
Conducting Lok-Adalat & Conciliation Proceedings month on month for making a pool in Recovery.
Identification of NPA accounts, Retrieval of documents, Allocation of cases to empanelled law firms.
Execution of Awards passed, assisting authorized officer in taking possession and conducting sale of property towards foreclosure of chronically delinquent accounts.
Preparing, approving and correcting drafts of various legal proceedings documents of banking matters.
Empanelment of the Lawyers for the Locations.
Co-ordination with the Lawyers for facilitating collection / recovery process.
Maintaining & Circulating the Legal MIS to National Heads, Regional heads & Branches for effective co-ordination.
Managing customer complaints, RBI, Fraud issues and ensure implementation of policies, procedures.
Provide legal advice on day today's issues, recommendations & reports on legal risks to business.
Understand the various cost implications and suggest effective measures to minimize.
Settling the Bills of the Lawyers & Legal Agencies.
Senior Officer, Legal & Compliance
Fullerton India Credit Co. Ltd.
Nagpur
11.2008 - 03.2012
Looking after entire Legal aspects for over 33 Branches.
Legal Vetting & clearance of the Title Search Reports for Equitable Mortgage & Registered Mortgage Business.
Handling Escalations and other queries related to Equitable Mortgage & Registered Mortgage Business.
Litigation management.
Stakeholder management.
Insurance Service Officer
Fullerton India Credit Co. Ltd.
Nagpur
08.2007 - 10.2008
Sales of Life Insurance Product through 15 Relationship Officers.
Maintaining the desired level of cross sell attachment rate, over Loans with Life & General Insurance products.
Maintaining right mix of insurance product to ensure maximum branch profitability / revenue.
Regular training / education of Relationship Officers & other branch staff.
To bring business from open market & maintaining the DSR for future references.
Co-ordination with alternate channel partners for processing of acquired business.