ASHISH ROHIDAS KASAR

Technical Skills & Expertise

System & Network Administration

• Active Directory, DHCP, DNS, and File Server Management.
• OS & Application Deployment, Folder Redirection.
• Virtual Machine Management (VMware Horizon, Microsoft Dynamics).

Network & Monitoring Tools

• Monitoring network and incidents using Grafana, LibreNMS, and IPAM.
• Aruba & Cisco Switch Configuration and Monitoring.
• Aruba & Meraki (Cisco) WiFi AP Device Configuration and Monitoring.

Cloud & IT Service Management

• Atlassian Product Management – Jira & Confluence (Project Creation & Management).
• Genesys PureCloud – User Management & Support.
• Remote Tool Administration – ConnectWise (ScreenConnect/Automate).
• Google Workspace Administration (User & Group Management, Security, Reporting, Audit,
• Browser Management).
• Office 365 & Microsoft Dynamics (Admin, Support, and Troubleshooting).

Travel & Airline Industry IT Support

• GDS Software Management & Troubleshooting (Sabre, Amadeus, Galileo).
• Managing 40+ Airline Portals & Multiple Payment Portal Access for Travel Business.
• Handling Outsourcing Partners: WNS (China, India) and Concentrix (Vietnam)—access
• Management, Onboarding, and offboarding.

Infrastructure & IT Operations

Office IT Infrastructure Management

• Leading IT infrastructure movements, including office relocations.
• Setting up new networks and procuring IT assets.
• Managing IT infrastructure migration between locations.

Security & Office Management

• Access Control & Surveillance (ESSL & CCTV).
• IT Inventory Management – Coordinating with Finance (Yearly Audit) & Vendors (Procurement & Repairs).
• Handling Incident Management & Maintaining Records.

Process & Project Management

• Collaborating with IT teams to implement and improve IT policies and procedures.
• Leading IT Hiring & Exit Formalities (On-boarding & Off-boarding).
• Managing IT vendor relationships for purchasing and asset repairs.
• Conducting system analysis, evaluating end-user requirements, and troubleshooting IT infrastructure
• Leading Robotics project for ITSM team.
• Handling IAM (Identity and Access Management) Team for security and Audit
• Leading IT integration with Multiple new airline and payment portal teams

Achievement

- Etraveli Award winner 2024 for Sense of Urgency to be Excellent

- Top Performer in 2025 Q-1

• Office 365, Microsoft dynamics (Admin, Support, and troubleshooting)
• Leading all hiring and exit formalities from IT end (Onboardings and offboarding’s)
• Handling Incident Management and maintaining records
• Dealing with IT vendors for purchasing new IT Assets & repairing
• Project management activities involving analyzing information system needs evaluation end- user requirement, troubleshooting for complex information systems management.
• Application with Ownership and support Shelf Slack Payment portals (related to Travel industry & Airline website) G-suite admin Screen connect (Connectwise), Jira/ Confluence (Atlassian products)
• Working after shift hours for network and applications incident management.
• Currently working with Outsourcing partner WNS / Concentrix
• Company head office in Canada. (Supporting users remotely)

• Installation, Maintenance and Troubleshooting of Windows 8, Win7, Linux, Win Vista, Win XP & Drivers implementation with latest patches.
• Troubleshooting & Configuring at Client End.
• Installing, updating, and managing antivirus.
• Handling Escalation as well as providing technical support to fellow team members.
• Responsible for all major activities and new up-gradation on site.
• Coordination with L3 Team.
• Deployment of latest updates of drivers and its implementation on systems.
• Looking after maintenance of hardware parts such as Monitor display, keyboards, Mouse, CPU, Motherboard, CD ROM etc.
• Installation of Network printers of various companies’ systems.
• Network maintenance, Configuration, Installation, troubleshooting of Networks, OS.
• Closing assigned IT calls in the Help Desk environment.
• Managing IT Helpdesk and attending remote calls using Remote Control Utilities.
• Extensively Worked on Windows family of Desktop Support, and Networking in LAN, WAN, Static.
• Having Knowledge on server inserting media for daily, weekly, and monthly backup processes.
• Handling VIP calls.
• Connect Video conference for meeting through IP to USA from Mumbai, Goto meeting, Skype, Any Meeting, web conferencing, Click meetings etc.
• Managing user profile on AD server

• Technical support to 450 clients over 600 Desktop andLaptop.
• Resolving the application issue through remotely using a remote-control tool.
• Installation & Basic troubleshooting of all corporate software’s
• Installation and maintaining operating systems such as XP, Windows 7, and application software
• Troubleshooting laptop, desktop, and server hardware related issues
• Identifying and troubleshooting hardware and software faults.
• Vendor coordination for repair or replacement of faulty hardware devices
• Managing SLA for customer support.