ASHISH R S
Senior Analyst (Sales & Operations Support)
Bangalore
Summary
Offering over 5 years of experience in Business Analysis, specializing in Agile methodologies, while fostering collaboration and teamwork for successful project outcomes. Recently completed a Product Management Fellowship at NextLeap, further developing a comprehensive understanding of Product Lifecycle Management (PLM) including product strategy & vision, roadmaps, PLM ownership, and requirements prioritization.
Overview
8
8
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Senior Analyst (Sales & Operations Support)
Oracle India
09.2021 - Current
- Collaborated with sales, product, and IT teams to align customer needs with solution delivery, supporting global enterprise clients.
- Partnered with stakeholders to analyse client pain points and translate them into actionable product features, improving customer adoption.
- Led process improvements that enhanced turnaround time for internal sales support queries, reducing SLA from 48 to 4 hours.
- Acted as liaison between technical and non-technical teams to ensure seamless communication and client satisfaction.
- Supported internal sales operations by providing data-driven insights to influence sales strategy and customer retention.
- Analyzed sales data and operational trends to identify improvement opportunities, resulting in enhanced forecasting accuracy and decision-making.
- Developed and implemented process improvements that streamlined workflows, leading to increased efficiency in sales operations and support functions.
- Collaborated with cross-functional teams to optimize resource allocation, ensuring alignment with strategic business objectives and improved project outcomes.
- Mentored junior analysts on data analysis techniques and best practices, fostering skill development and enhancing overall team performance.
Business Analyst
Oracle India
10.2019 - 09.2021
- Served as a point of contact for Oracle Partners, managing end-to-end resolution of partner queries and supporting enablement efforts.
- Presented feedback and performance data to senior leadership to improve partner satisfaction and support ongoing sales initiatives.
- Assisted in client onboarding and training, increasing partner engagement and reducing time-to-value.
Associate Center Manager
Cult Fit
06.2019 - 09.2019
- Managed store inventory and optimized resource allocation, maintaining above 98% organizational quality standards.
- Led customer service enhancements through feedback loops, raising customer satisfaction scores by 15% in three months.
- Coordinated and scheduled customer sessions, ensuring efficient operations and high engagement.
Intern
Narayana Health City
04.2018 - 05.2018
- Conducted a comprehensive study on the effectiveness of outreach clinics and medical camps organized by 'Narayana Health City,' including an in-depth survey with patients.
- Analyzed and mapped the value-added and non-value-added aspects of the outreach clinics.
Education
PGDM - Marketing & Operations
01.2019
B.Tech. - Civil Engineering
01.2017
Skills
Product Roadmapping & Prioritization
Requirements analysis
Go-to-Market Strategy & Launch Planning
Product strategy
Wireframing expertise (Figma, Sketch)
Stakeholder Management
Metrics Definition & Product Impact Assessment
Proficient in JIRA and Asana for project tracking
User interface design using Figma and Sketch
Agile methodology
Product feature analysis
Certification
Product Management Fellowship, 2025-01-01
Tech Skills
JIRA, Asana, Figma
Personal Information
Date of Birth: 1995-11-25
Timeline
Senior Analyst (Sales & Operations Support) - Oracle India
09.2021 - Current
Business Analyst - Oracle India
10.2019 - 09.2021
Associate Center Manager - Cult Fit
06.2019 - 09.2019
Intern - Narayana Health City
04.2018 - 05.2018
Bannari Amman Institute Of Technology - B.Tech., Civil Engineering
St. Joseph's Institute of Management - PGDM, Marketing & Operations