Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHISH S

Customer Care Service
Noida

Summary

Dynamic customer service professional with a proven track record at IEnergizer, excelling in client retention strategies and relationship-building. Recognized for enhancing customer satisfaction through effective communication and innovative problem-solving, achieving a retention rate of 77%. A collaborative team member dedicated to delivering high-quality service and mentoring junior staff.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Assistant Executive Customer Service

IEnergizer
03.2024 - Current
  • Established long-term client relationships through consistent delivery of high-quality services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Mentored junior staff members as floor support during training process
  • Retain customers providing resolution, upselling and cross selling and has been above the standard company retention rate ( 50% ) with 77%

Education

Matriculation -

Kendriya Vidyalaya ( CBSE )
New Delhi, India
04.2001 -

Senior Secondary - Commerce

Kendriya Vidyalaya ( CBSE )
New Delhi, India
04.2001 -

Bachelor of Arts - Geography

Shaheed Bhagat Singh College ( Delhi University )
Delhi
04.2001 -

Diploma - Office Management

New Delhi YMCA
New Delhi, India
04.2001 -

Skills

Customer service expertise

Collaborative team member

Proficient in resolving issues

Customer retention strategies

Effective communication skills

Customer-focused

Problem-solving abilities

Client retention initiatives

Strong relationship-building ability

Service-oriented

Timeline

Assistant Executive Customer Service

IEnergizer
03.2024 - Current

Matriculation -

Kendriya Vidyalaya ( CBSE )
04.2001 -

Senior Secondary - Commerce

Kendriya Vidyalaya ( CBSE )
04.2001 -

Bachelor of Arts - Geography

Shaheed Bhagat Singh College ( Delhi University )
04.2001 -

Diploma - Office Management

New Delhi YMCA
04.2001 -
ASHISH SCustomer Care Service