Ashish Sarkar
Raipur
Summary
Customer-centric professional with 2+ years of experience at IndiGo Airlines in Airport Operations and Customer Service. Skilled in complaint resolution, team coordination, and ensuring safety and passenger satisfaction. Holds an MBA in Hospitality & HR from Kalinga University. Known for quick decision-making, leadership, and communication skills.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
IndiGo Airlines
Raipur
09.2023 - Current
- Resolved on-ground service issues and handled emergency protocols
- Guided new hires and conducted process briefings
- Addressed escalated customer complaints
Marketing - Sales & Trading Intern
JP Morgan
06.2023 - 08.2023
- Participated in trading simulations and client case studies
- Gained exposure to financial market operations
- Virtual
Education
MBA - Hospitality & HR Management
Kalinga University
BBA - Finance
Kalinga University
12th - PCM
Aradhana Convent School
Pakhanjore10th Standard -
Aradhana Convent School
RaipurSkills
- Customer Service & Ticketing
- Crisis & Complaint Management
- Airport Operations
- Team Leadership
- Microsoft Word & Excel
- Aviation Regulations
- Time Management
- Sales & Trading (Virtual)
Hobbies and Interests
- Traveling
- Reading
- Gardening
- Culture
Languages
- English
- Hindi
- Bengali
Languages
Bengali
First Language
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Customer Service Executive
IndiGo Airlines
09.2023 - Current
Marketing - Sales & Trading Intern
JP Morgan
06.2023 - 08.2023
MBA - Hospitality & HR Management
Kalinga University
BBA - Finance
Kalinga University
12th - PCM
Aradhana Convent School
10th Standard -
Aradhana Convent School