Ashish Semwal
Technical Support Supervisor Level 2
Delhi
Summary
Qualified Advanced Technical Support Specialist with 5 years of helpdesk and customer service experience. Provides comprehensive technical support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Overview
5
5
years of professional experience
Work History
Technical Support Supervisor Level 2
Converges India Services Pvt. Ltd.
Gurugram
06.2019 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Managed high levels of call flow and responded to user's technical support needs.
- Used ticketing systems to manage and process support actions and requests.
Technical Support Specialist
Adxor Technologies Pvt. Ltd
Mumbai
02.2017 - 05.2019
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patiently walked individuals through basic troubleshooting tasks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
MBA - Finance & Operation
Swami Vivekananda Subharti University
Meerut08.2020
Bachelor of Commerce - Accounts , Business
Himalayan University
Arunanchal Pradesh06.2017
Skills
- Desktop support
- Software diagnosis
- Data recovery
- TCP/IP
- Technical issues analysis
- Network diagnostics
- Microsoft Outlook
- Windows 10
- Ticket support system management
- Issue troubleshooting
- Technical Support
Timeline
Technical Support Supervisor Level 2
Converges India Services Pvt. Ltd.
06.2019 - Current
Technical Support Specialist
Adxor Technologies Pvt. Ltd
02.2017 - 05.2019
MBA - Finance & Operation
Swami Vivekananda Subharti University
Bachelor of Commerce - Accounts , Business
Himalayan University
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