Ashish Sharma
Infrastructure Technical Support Storage Engineer
Dehradun,Uttarakhand
Summary
To work with a leading company and to use my analytical thinking to the best of my ability combined with perseverance, so as to contribute to the organization’s growth and goal, as well as to attain my professional goal.
- Https://www.linkedin.com/in/ashish-sharma-7419b0125
Overview
3
3
years of professional experience
5
5
years of post-secondary education
5
5
Certificates
2
2
Languages
Work History
Storage Engineer
Wipro
Bengaluru, Karnataka
10.2019 - Current
- Assigned Technical Support role under Dell EMC project.
- Experience in troubleshooting issues related to physical storage arrays.
- Having hands-on experience on Linux operating systems, VNXE/Unity storage boxes and having knowledge of solving issues related to virtualization technologies related to virtual machines, v-centers, v spheres and networking.
- Provide initial response, operational assistance, and development of workarounds and/or resolutions.
- Responsible for giving technical support on customer issues via call, tickets, chats, remote and emails.
Have also received customer appreciations, CSATs for resolving issues. - Diagnosing, reproducing, and fixing storage software and hardware issues.
- Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.
- Utilize previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve problems.
- Have conceptual knowledge of following : HTTP, HTTPs, FTP, SFTP ,SCP, NFS, SMB, NAS, SAN, DAS, SNMP, SMTP, ISCSI, FC, LUN, POOL, RAID,SSH,SSL Replication, Snapshots,Networking IP addressing and topologies, Shell Scripting.
Junior Web Developer
ECONURTURE CONSULTING INDIA PRIVATE LIMITED
Dehradun, Uttarakhand
04.2019 - 09.2019
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, APIs and JSON coding.
- Implemented UI and usability changes based on customer feedback, addressing end user pain points with post-launch patches.
- Developed web apps using pre-made user interface frameworks.
- Have development knowledge of following: PHP, Jason, javascript, jQuery, React, XML,CSS, bootstrap, android,SQL,Python,OOPs, data structures,APIs.
Skills
Storage Technical Support/troubleshooting
undefinedCertification
Dell Associate: Information Storage and Management V4
Trainings
- RedHat training- Red Hat Enterprise Linux Troubleshooting.
- Cloud DevJam Qwiklabs training - Google cloud platform.
- USDLA (United states distance learning association): 1 year Diploma in Information Security from Appin Technology Lab.
Education
Bachelor of Science - Information Technology
Hemvati Nandan Bahuguna Garhwal University
Dehradun, Uttrakhand 08.2016 - 08.2019
Sr. Secondary - Science Education
The Indian Academy School (C.B.S.E Board)
Dehradun, Uttrakhand 09.2015 - 09.2015
Secondary - Science Education
The Indian Academy School (C.B.S.E Board)
Dehradun, Uttrakhand 03.2011 - 03.2013
Timeline
Microsoft : Azure Fundamentals
12-2021
Dell Associate: Information Storage and Management V4
05-2021
IBM: Python for data science.
06-2020
Storage Engineer
Wipro
10.2019 - Current
Junior Web Developer
ECONURTURE CONSULTING INDIA PRIVATE LIMITED
04.2019 - 09.2019
PMKVY(NSDC): Web Developer Framework level – 5.
04-2019
Microsoft: Microsoft Technical Associate (MTA)-Security fundamentals.
08-2018
Bachelor of Science - Information Technology
Hemvati Nandan Bahuguna Garhwal University
08.2016 - 08.2019
Sr. Secondary - Science Education
The Indian Academy School (C.B.S.E Board)
09.2015 - 09.2015
Secondary - Science Education
The Indian Academy School (C.B.S.E Board)
03.2011 - 03.2013
Additional Information
- Good Communication Skills.
- Easily negotiate with other people.
- Have a high level of persuasiveness.
- I can work effectively in a team, as well as individually.
- Have good interpersonal skills.
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