Summary
Overview
Work History
Education
Skills
Interests
Timeline

Ashish Sharma

Senior IT Specialist
New Delhi

Summary

Software engineer who is addicted to learning. I believe that nothing is perfect and everything can always be improved, which means l'm constantly looking to improve my life and skills as a software engineer.

5+ years of work experience in all phases of IT Service, Incident Management, IT Service Delivery and Operations, IT Asset Management, IT Process Excellence, IT Cost and resource Optimization and Lean Projects, Global IT projects & initiatives., Extensively worked on relational databases using Oracle and MySQL queries. Also, worked on NoSQL databases like Mongo DB, Good working experience in Cloud Computing services like Amazon Web Services (AWS).

Overview

4
4
years of professional experience
8
8
years of post-secondary education

Work History

Senior Information Technology Specialist

Concentrix
Gurgaon
06.2021 - Current
  • Resolved diverse range of technical issues across multiple systems and applications for Internal and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Offered troubleshooting of connectivity issues across all networks.
  • Documented support interactions for future reference.
  • Researched product and issue resolution tactics to address customer concerns.

Digital Marketing Specialist

Kingster636 Technologies Pvt Ltd
Paschim Vihar
01.2020 - 06.2021
  • Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
  • Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
  • Evaluated market trends to stay current on consumer and competitor changes.
  • Managed digital projects from initial concept through final implementation and live monitoring.
  • Mentored and trained teams in KPI analysis and performance evaluation using Google AdWords and Google Analytics.

Campaign Manager

MCN Solution Pvt Ltd
Noida
11.2018 - 01.2020
  • Developed policy positions and wrote public statements outlining stances.
  • Networked among donors and fundraised to generate money for campaign.
  • Defined all campaign roles and filled positions.
  • Performed staff evaluations and addressed areas for improvement.
  • Trained and mentored new camp counselors in operations practices and camper-focused activities.

Software Trainee

MCN Solutions Pvt Ltd
Noida
12.2017 - 05.2018
  • Collaborated effectively with members of software development team and personnel in other departments.
  • Wrote clear, clean code for various projects.
  • Prepared and submitted reports and other documentation to assist development team members.
  • Proofread technical documentation and user manuals.

Education

Master of Business Administration - Information Technology Project Management

Maharshi Dayanand University , Rohtak
08.2022 - 10.2024

Bachelor of Technology - Computer Science And Engineering

Maharshi Dayanand University, Rohtak
08.2016 - 03.2021

HSC -

Central Board of Secondary Education, New Delhi
03.2015 - 06.2016

Skills

    TCP/IP

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Interests

Guitar

Poetry

Music

Football

Team Engagement Activities


Timeline

Maharshi Dayanand University - Master of Business Administration, Information Technology Project Management
08.2022 - 10.2024
Senior Information Technology Specialist - Concentrix
06.2021 - Current
Digital Marketing Specialist - Kingster636 Technologies Pvt Ltd
01.2020 - 06.2021
Campaign Manager - MCN Solution Pvt Ltd
11.2018 - 01.2020
Software Trainee - MCN Solutions Pvt Ltd
12.2017 - 05.2018
Maharshi Dayanand University - Bachelor of Technology, Computer Science And Engineering
08.2016 - 03.2021
Central Board of Secondary Education - HSC,
03.2015 - 06.2016

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Ashish SharmaSenior IT Specialist