Analytical Process Lead with extensive knowledge of banking product. Successful at solution-oriented problem-solving and dedicated to worker safety. Adept at staying motivational and positive in high-demand situations for many hours. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented technical professional with background in industrial engineering. Results-driven and thorough with dedication to data-driven work. Skilled in statistical analysis and quality assurance. Enthusiastic Process Lead with 14 years of experience working in operations. Adept at critical problem solving and extensively knowledgeable about complex transactions. Successful at monitoring workers for long hours and detailed data-entry.
Hi, I’m
ASHISH SHARMA
Process Lead Operations
Moradabad
Summary
Overview
14
years of professional experience
6
years of post-secondary education
Work History
RBS Business services PVT LTDGuru gram
Process Leader
10.2020 - 11.2022
Job overview
- Leading team of 11 members which are responsible of end to end process of business loan for commercial and business banking customers in UK.
- Also won gold ovation for automation of process related to Loan out of line process resulted in catering more 15k customers daily.
- Supervised processes to eliminate weak points or bottlenecks in business operations
- Monitored tool use and performed repairs
- Made sure that products were produced on time and are of good quality
- Assisted engineers in developing, building, and testing prototypes and products
RBS Business services PVT LTDGuru gram
Senior Process Associate
01.2014 - 12.2018
Job overview
- Involved in Debit card reconciliation process.
- Taking care of Master and VISA card reconciliation process along with handling of ATM & POS related complaints as chargeback
- Service tax and TDS reconciliation along with year end audit
- Instrumental in migration of process as credit card portfolio was sold to RBL bank also in closing of process as BANK decided to shut down Indian operation in 2017.
- Won BRONZE ovation in streamlining of Master card reconciliation process
RBS Business services PVT LTDGurugram
Process Associate
10.2008 - 12.2014
Job overview
- Involved in migration of credit card process since joining from third party vendor to RBS business services .
- Taking care of payment related complaints of credit card customer managed over 150 customers.
- Responsible for reconciliation & upload for credit card payments file received from different location across pan India in EOD
Education
Hindu College Moradabad
Bachelor of Science from Mathematics
01.2002 - 12.2007
University Overview
Skills
[Product] expert
Timeline
Process Leader
RBS Business services PVT LTD
10.2020 - 11.2022
Senior Process Associate
RBS Business services PVT LTD
01.2014 - 12.2018
Process Associate
RBS Business services PVT LTD
10.2008 - 12.2014
Hindu College
Bachelor of Science from Mathematics
01.2002 - 12.2007
Similar Profiles
VINODH KUMARVINODH KUMAR
Senior Manager Business Solutions and Product at Standard Chartered Global Business ServicesSenior Manager Business Solutions and Product at Standard Chartered Global Business Services
Karthick BalachandranKarthick Balachandran
Assistant Manager Operations at WNS Global Services Pvt LtdAssistant Manager Operations at WNS Global Services Pvt Ltd
Sahul AmeedSahul Ameed
Sr. Operations Manager at Amazon Development Centre India Pvt. LtdSr. Operations Manager at Amazon Development Centre India Pvt. Ltd