Ashish Sharma
New Delhi
Summary
Training Professional with 7+ years of experience in designing, delivering, and managing impactful training programs. Cultivate strong client relationships and ensure training aligns with business goals. Expertise in needs assessment, program development, and instructional design.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Associate-Training
HCLTech
New Delhi
04.2022 - Current
- Leading a team of 10 trainers in delivering process and interpersonal skills training, driving employee competency and performance.
- Cultivated Strong Client Relationships: Managed customer relationships in the learning and development space, ensuring alignment with their training needs and program objectives.
- Leading Comprehensive Training Programs: Managed all aspects of training programs, from needs assessment and curriculum development to program delivery and evaluation.
- Optimized Training Calendar: Streamlined training scheduling and calendar management to maximize efficiency and trainer utilization.
- Served as a Trusted Learning Partner: Collaborated with stakeholders to identify training gaps, develop targeted learning solutions, and ensure skill development aligns with business goals.
- Championed Training Needs Analysis: Conducted comprehensive needs assessments using various methods to determine training requirements and inform the development of effective learning programs.
- Spearheaded training strategy: Planned and strategized all training requirements, ensuring alignment with process changes, business objectives, and employee needs.
- Client-focused: Managed client relationships, addressing their training needs and presenting training progress effectively.
- Content & Change Management: Revamped training documents, implemented change logs for clear version control, and ensured training materials stayed current with evolving processes.
Senior Trainer
Home Credit India Finance Pvt. Ltd
Gurgaon
02.2018 - 04.2022
- Delivered Training: Conducted individual/group sessions aligned with staff and organizational needs.
- Needs Assessment & Planning: Evaluated business requirements and planned training accordingly.
- Enhanced Sales Performance: Delivered classroom training to improve sales opportunities and boost productivity.
- Developed Training Materials: Created targeted materials for new hires and ongoing training.
- Maintained Training Currency: Monitored performance, cascaded updates, and revised modules for new policies & processes.
Process Trainer
Aegis Global Services
06.2017 - 01.2018
Nodal Officer - Airtel Broadband
Aegis Global Services
Gurgaon
02.2016 - 06.2017
Customer Care Executive
Snapdeal, Serco Global Services
06.2015 - 02.2016
Education
Bachelor of Arts - Economics And Maths
Delhi University
New Delhi04-2017
Inter - Commerce
CBSE Board
New Delhi03-2011
Skills
- Customer Relationship Management
- Program Management
- Training Calendar Management
- Learning Partner
- Training Need Analysis
- Client Management
- Analytical Skills
Certification
- Six Sigma Green Belt
- Innovation Management
Languages
English
First Language
Timeline
Senior Associate-Training
HCLTech
04.2022 - Current
Senior Trainer
Home Credit India Finance Pvt. Ltd
02.2018 - 04.2022
Process Trainer
Aegis Global Services
06.2017 - 01.2018
Nodal Officer - Airtel Broadband
Aegis Global Services
02.2016 - 06.2017
Customer Care Executive
Snapdeal, Serco Global Services
06.2015 - 02.2016
Bachelor of Arts - Economics And Maths
Delhi University
Inter - Commerce
CBSE Board
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