Ashish Sharma

Operational excellence :

• Focuses on leading and implementing initiatives that drive continuous improvement, enhance operational efficiency, and ensure high-quality standards within an organization.
• Collaborating with various teams
• Identifying, analyzing, and improving core business processes to enhance efficiency and effectiveness
• Ensuring that all processes comply with relevant quality standards and regulations
• Excellent communication and interpersonal skills .

Sales Coordination :

• Responsible for business growth from new & existing Clients.
• Identifying opportunities for further sales and new areas for development through detailed research of the specific industry or market.
• All kinds of commercial , Operational and administrative activities including but not limited to –All sales related activities for the company
• Creating Quotations and proformas for sales.
• Improved customer relations through resolving customer escalations within TAT

Vender management:

• Identify the new vendor with price competitive, Responsible to source, negotiate and purchase materials and Preparation of purchase order
• Create and maintain good relationships with vendors and suppliers
• Requirement forecasting as per proposed production plan and issuing of raw materials in according to the consumption parameter levels and quality levels as per materials list.

Supply chain :

• Tie Up with New Logistics partner for dispatch of consignment
• Co-ordination with Cargos and Plan for despatch.
• Issuing , Receiving , Sorting and Storing of Materials from vendor to warehouse and Warehouse to Retailers and Distributors.

Inventory Management :

• Helping in Maintaining Warehouse Stock and Maintain minimum & maximum stock level
• Physical verification of received material and stock.
• Supervise daily quality inspections during order picking.
• Handle production Activity – Daily issue order to engineer for Machinery production

• Verify the work done by agent and maintain quality of sales.
• Handling the Tele calling sales team of 26 agents.
• Handling field executive team of 5 executive.
• Daily meeting with new customers for business generation
• Maintaining Daily sales report.
• Maintaining zero reversal rates for all sales done by the channel.
• Working on day to day strategies to get to maximum number of sales.
• Handling escalations.
• Grooming aspirants for the next level.
• Taking care of MIS Reporting, Dialer performance, Appraisals, Inventory control, Performance Review, Productivity Improvement, Training & Motivation.

As an Team Lead Managed a team of 35 agents doing Tele sales for AT&T mobile phones, Engaged in continuous Performance Management, Productivity management and Improvement

Select Accomplishments:

A vintage in the process with excellent track record and Top performer and rewarded “Star Performer” for outstanding performance

• Conducted outbound calls to prospective clients, effectively communicating product benefits and features to drive sales conversions.
• Utilized CRM software to track customer interactions, manage leads, and ensure follow-up on sales opportunities.
• Developed and maintained strong customer relationships through personalized communication and responsive service, enhancing customer loyalty and retention.
• Collaborated with marketing team to refine promotional strategies based on customer feedback and market trends, contributing to targeted campaign success.