Results-driven Senior Team Coordinator and Account & Operations Management Professional with over 2 decades years of expertise in account management, operations, process improvement, customer service, and team leadership. Proficient in US client coordination within SLA-driven environments, with a strong focus on stakeholder management and cross-functional collaboration. Recognized for driving operational efficiency, enhancing service quality, and elevating customer satisfaction while leading high-performing teams in dynamic corporate settings. Committed to fostering a culture of excellence and continuous improvement to achieve organizational goals.
Hi, I’m
Ashish Sharma
Dehradun,UT
Summary
Overview
2026
years of professional experience
Work History
BAMKO INDIA Private LimitedDehradun, Uttarakhand
Senior Team Coordinator
12.2018 - Current
Job overview
- Manage and support multiple U.S.-based client accounts, working closely with Account Managers based in the U.S.
- Allocate tasks across teams, track progress, and ensure timely and accurate delivery of all assigned work.
- Act as a key point of coordination between cross-functional teams to meet account requirements and deadlines.
- Lead, guide, and mentor team members, fostering a collaborative and performance-driven work culture.
- Maintain high service standards through effective process management and strong client relationship handling.
- Supervised co-workers and trained new employees.
ILeads – Auxiliary Services Pvt. Ltd.Dehradun, India
Process Manager
Job overview
- Managed major IndiaMART accounts, and handled a team across multiple IndiaMART processes for six months.
- Led end-to-end process transitions, ensuring operational continuity and efficiency.
- Consistently achieved daily order targets while maintaining quality and service benchmarks.
- Empowered team members to take ownership of their roles by providing clear expectations, guidance, and support in achieving personal performance objectives.
Fidelity National Information Services, Inc. (FIS)Gurgaon, Haryana
Process Manager
06.2012 - 06.2015
Job overview
- Managed operational process improvement initiatives, enhancing efficiency and reducing turnaround times.
- Collaborated with cross-functional teams to ensure process alignment and effective knowledge transfer.
- Increased overall productivity by providing training and support for team members in best practices nd techniques.
American ExpressGurgaon, Haryana
Team Lead
02.2005 - 06.2012
Job overview
- Led a dispute resolution team for American Express Credit Cards.
- Ensured adherence to Service Level Agreements (SLAs) and standard operating procedures.
- Coordinated with merchants to obtain documentation and resolve disputes effectively.
- Delivered optimal resolutions while maintaining high levels of Cardmember satisfaction.
Cybiz I-ConnectGurgaon, Haryana
Customer Care Executive
10.2003 - 02.2005
Job overview
- Sold telecommunication and entertainment services to US customers.
- Generated and maintained business performance reports.
- Supported team leadership activities, discipline management, and onboarding of new team members.
Education
Choudhary Charan Singh University
Bachelor of Commerce from Business & Finance
01.2001
University Overview
Skills
Account Management & Client Servicing
Stakeholder Management & Client Communication
Operations Management & Process Optimization
Team Leadership, Coaching & Performance Management
Project Coordination & Task Delivery
US Client Support & Offshore Coordination
Process mapping
Documentation and reporting
Workshops & Training
Workshops & Training
- WOW Training – Team Building
- SETA Training – Data Security
- Personality Development & Confidence Building Training
Personal Strengths
Personal Strengths
- Strong analytical and problem-solving abilities
- Excellent communication and leadership skills
- Highly organized and detail-oriented
- Collaborative mindset with a focus on team and organizational success
Timeline
Senior Team Coordinator
BAMKO INDIA Private Limited
12.2018 - Current
Process Manager
Fidelity National Information Services, Inc. (FIS)
06.2012 - 06.2015
Team Lead
American Express
02.2005 - 06.2012
Customer Care Executive
Cybiz I-Connect
10.2003 - 02.2005
Process Manager
ILeads – Auxiliary Services Pvt. Ltd.
Choudhary Charan Singh University
Bachelor of Commerce from Business & Finance