ASHISH SHINDE
Pune
Summary
o improve and make efficient use of theoretical and practical knowledge with innovations in a dynamic real-time world for development of skills and maximum benefits to the organization. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a Manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Staff DevOps Engineer
BMC Software, Inc
12.2023 - Current
- Improved code deployment efficiency by automating processes with CI/CD pipelines.
- Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
- Enhanced application performance by optimizing infrastructure configurations based on usage patterns.
- Collaborated with development teams to streamline software releases, resulting in faster time to market.
- Catalog creation to automate the daily to day activity such as Single Sign on Migrations, ZDT Upgrades, Brandings.
- Also working on IAM Tools such as OKTA for controlling the access to applications as per requirements. Managing User access and Passwords as per the standards for Onboarded customers also integrating with Single Sign On.
- Conducting daily Scrum Call's with Team for the continues progress on the automations and active onboarding .
Applications Developer
BMC Software
01.2022 - Current
- Handling Customer Escalation, Remedy ITSM, SmartIT, Digital workplace, Digital workplace Catalog, Discovery, BMC Client Management, Remedy Single SignOn, Helix Portal (ADE), DevOps Containerization Deployments, Github, Jenkins, Jira, Automation tools, Upgrades, Postgres DB, Team: DevOps SaaS Operation, Team Size: 11
- Responsibilities: Activation and implementation of new SaaS customers based on the requirement to be deployed on Openshift or Rancher platform Containers using DevOps Tools
- Handling Customer Escalations, Critical ticket, Working with Customer on-call to identify Problem and provide speedy resolution to unblock customer
- Providing assistance on issues raise for Production Go-live
- Supporting Team member on a call with customer issue
- Effectively communicate with Executive Management, co-workers, and Customers
- Working on Customer Upgrades to Latest Version by Jenkins Pipeline, monthly GU push Updates by Jenkins Pipeline, Work with R&D Team for Jira Stories, New enhancement, Issues during upgrades, Worked on BMC products - Remedy ITSM, CMDB, Smart Reporting, SmartIT, DWP, DWPC, BCM, Helix Portal, Discovery, Remedy Single SignOn
- Managing Issues and providing solutions related to ITSM modules- Incident Management, Change Management, Problem Management, DWP, DWPC, SSO, SmartIT, Find new workarounds to fix the issues occur by Automation deployment
- Interface with clients to define problems and propose solutions
- Preparing User Guide and Providing Trainings to End Users as well as internal team members
- Ability to work independently and in a team depending on the Tasks
- Can effectively communicate with Executive Management, co-workers, and Customers
- Achievements: Recognized by Koala Award for Performance, Identifying problem and providing the resolution
- Appreciated by Customer, Partner for support on blockers for Production Go-live and on critical tickets Appreciated by Customer Success Management for providing solution to customer, Support on OOTB issue, Educating Team members and Customer on the process, and also for Products.
Senior Applications Developer
Manpower Group
01.2021 - 01.2022
- Remedy ITSM, SmartIT, Digital workplace, Digital workplace Catalog, Discovery, BMC Client Management, Remedy Single SignOn, Spoon, DevOps Containerization, CI/CD Tools (Github, Jenkins), Jira, Automation tools, CentOS, Linux, Postgres DB, Assistance on Production Go-Live
- Team: DevOps SaaS Operation, Team Size: 9
- Responsibilities: Activation and implementation of new SaaS customers based on the requirement to be deployed on Openshift or Rancher platform Containers using DevOps Tools or CentOS VMs
- Worked on BMC products - Remedy ITSM, CMDB, Smart Reporting, SmartIT, DWP, DWPC, BCM, Discovery, SSO
- Managing Issues and providing solutions related to ITSM modules- Incident Management, Change Management, Problem Management, Asset Management, CMDB, Atrium Integrator, Smart Reporting, DWP, DWPC, SSO, SmartIT, Branding, Licensing, People Data integration
- Managing Application on Production/Pre production/Development Servers
- Interface with clients to define problems and propose solutions
- Preparing User Guide and Providing Trainings to End Users as well as internal team members
- Ability to work independently and in a team depending on the Tasks
- Can effectively communicate with Executive Management, co-workers, and Customers.
Senior Consultant
DeStar Consulting Private Limited
- 01.2021
- BMC IT Service Management (ITSM)
- Team: GTT Remedy Support, Team Size: 10
- Responsibilities: Implementing change activity such as SRD deployment and configuring in Production env base on document provided, also engaged in UVT support after the change implementation
- Troubleshooting and resolving SRM application related issues, Including engaging the developer to perform technical verification
- Reviewing and approving Implementation document
- Performing Daily BAU Activities
- Performing Health Checks for VM
- Troubleshooting Spoon Job’s incase job fails to execute
- Ability to work independently and in a team depending on the Tasks
- Attending CAB meetings for Releases to production.
Technology Solutions Specialist
BMC Software
12.2015 - 08.2020
- Remedy ITSM, CMDB, Smart Reporting, SmartIT, Digital workplace, Digital workplace Catalog, Live Chat, Discovery, BMC Client Management, Single SignOn, Spoon, DevOps Containerization, CI/CD Tools (Github, Jenkins), Automation tools, CentOS, Windows, System Audits compliance and Production Go Live
- Team: DevOps SaaS Operation, Team Size: 10
- Responsibilities: Activation and implementation of new SaaS customers based on the requirement to be deployed on Openshift or Rancher platform Containers using DevOps Tools or CentOS VMs
- Have Administered and done successful configurations on Remedy version 7.x, 8.x, 9.x, 18.x, 19.x and 20.x
- Worked on BMC products - Remedy ITSM, CMDB, Smart Reporting, SmartIT, DWP, DWPC, BCM, Discovery, SSO
- Daily task comprises of working on Implementations, Onboarding requests, Customers Lifecycle requests, Production pre-GoLive readiness activities, Providing Hypercare service, Server configuration health checks, applying Hotfixes/patches, Outage call support and monitoring Critical Customers systems
- Managing Issues and providing solutions related to ITSM modules- Incident Management, Change Management, Problem Management, Asset Management, CMDB, Atrium Integrator, Smart Reporting, DWP, DWPC, SSO, SmartIT, Branding, Licensing, People Data integration
- Managing Application on Production/Pre production/Development Servers
- Interface with clients to define problems and propose solutions
- Preparing User Guide and Providing Trainings to End Users as well as internal team members
- Ability to work independently and in a team depending on the Tasks
- Can effectively communicate with Executive Management, co-workers, and Customers.
Junior Support Associate
BMC Software
04.2014 - 12.2015
- ITSM (IT Service Management)
- Team: Operation Team, Team Size: 10
- Responsibilities: Routing of Tickets received from Customer Support Team
- Worked on already created tickets related to Hard/Soft Cache Flush, Service Restart, Password, Enabling/Disabling logs, Checking Logs, Monitoring CPU Usage, Email Engine Configurations, Auditing, Provisioning, Add/Remove License’s, Creating New User, Providing Permission’s, Scheduling Operation Related Activities etc.
Lab Assistant in Information Technology
ARMY INSTITUTE OF TECHNOLOGY
08.2007 - 12.2012
- Assembling and Troubleshooting of PC
- Installation of Windows 98, 2000 & XP PROFESSIONAL
- Configuration of IP Addresses, Maintaining LAN Network, Client-Server Communication in Windows
- Advanced Hardware/Software installation, configuration, and support & troubleshooting for Windows
- Performing backup and restore operations for labs
Education
Bachelor in Computer Application, First Class - Computer Applications
Maharashtra
Pune01.2010
Diploma in Computer Engineering, I Class With Distinction -
Cusrow Wadia Inst Of Tech
Pune05.2006
SSC, Higher Second Class -
J N Petit Technical High School
Pune03.2003
Skills
- Meeting Participation
- Developer Collaboration
- Project Planning
- Effective Communication
- Performance Management
- Continuous Integration
- User Access Management
- Test Automation
- Continuous Deployment
- Cloud Computing
- JIRA
- Teamwork and Collaboration
Certification
- Completed ITIL 2011 Foundation Examination through APMG.
- Completed internal training on Understanding of Docker and Kubernetes.
- Completed IBM Certified System Administrator AIX 6.1 Administrator
Languages
English
Marathi
Hindi
Timeline
Staff DevOps Engineer
BMC Software, Inc
12.2023 - Current
Applications Developer
BMC Software
01.2022 - Current
Senior Applications Developer
Manpower Group
01.2021 - 01.2022
Technology Solutions Specialist
BMC Software
12.2015 - 08.2020
Junior Support Associate
BMC Software
04.2014 - 12.2015
Lab Assistant in Information Technology
ARMY INSTITUTE OF TECHNOLOGY
08.2007 - 12.2012
Senior Consultant
DeStar Consulting Private Limited
- 01.2021
Bachelor in Computer Application, First Class - Computer Applications
Maharashtra
Diploma in Computer Engineering, I Class With Distinction -
Cusrow Wadia Inst Of Tech
SSC, Higher Second Class -
J N Petit Technical High School
- Completed ITIL 2011 Foundation Examination through APMG.
- Completed internal training on Understanding of Docker and Kubernetes.
- Completed IBM Certified System Administrator AIX 6.1 Administrator
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