Ashish Singh
Associate
Thane
Summary
Experienced banking professional with over 3 years of expertise in customer service, collections, and client relationship management. Proven track record of excellence in handling high-value customers and achieving results. Adept at problem-solving and fostering strong client rapport, seeking a challenging role to leverage expertise within a dynamic organization.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Associate
IDFC FIRST BANK
01.2023 - Current
- Analyzed customer needs to recommend suitable products/services
- Confidently addressed technical queries using expertise
- Swiftly navigated complex customer issues through omnichannel multitasking
- Efficiently assisted with specific queries and provided further assistance as needed.
Customer Service Representative
Q Connect Business Solutions
9 2020 - 9 2022
- Successfully resolved complaints, ensuring positive outcomes
- Fostered rapport with genuine, friendly service, boosting retention
- Maintained happiness with forward-thinking strategies
- Managed high-volume queries and processed payments accurately.
Education
Bachelor of Management Studies- Finance -
Dnyan Ganga Education Trust's College of Education
08.2019 - 04.2022
Maharashtra State BoardScience - undefined
RJ Thakur School And Degree College
08.2016 - 03.2018
undefined
Holy Family High School Anand Nagar
06.2015 - 03.2016
Skills
Communication Skills
Accomplishments
"Recipient of multiple Certificate of Excellence awards for consistently exceeding performance expectations. Recognized as 'Employee of the Month' for demonstrating outstanding dedication and teamwork. Received the prestigious 'Best Performer' trophy for exceptional contributions to organizational success."
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Certification
Microsoft Power Bi
Hobbies
Watching Education Contents
Cricket
Swimming
Video Games
Timeline
Associate
IDFC FIRST BANK
01.2023 - Current
Bachelor of Management Studies- Finance -
Dnyan Ganga Education Trust's College of Education
08.2019 - 04.2022
Maharashtra State BoardScience - undefined
RJ Thakur School And Degree College
08.2016 - 03.2018
undefined
Holy Family High School Anand Nagar
06.2015 - 03.2016
Customer Service Representative
Q Connect Business Solutions
9 2020 - 9 2022
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