Ashish Singh
Delhi
Summary
Experienced Team Lead with over four years of expertise in configuring diverse payment modes, including UPI, Credit Card, Debit Card, UPI CC, and EMI, while overseeing merchant ID creation and QR/Soundbox mapping. Proficient in coordinating with cross-functional teams and banking institutions to secure Bank TIDs and resolve merchant issues efficiently. Skilled in Salesforce, Microsoft Excel, and PowerPoint, with a proven track record in operational excellence and team leadership. Known for strong adaptability, effective time management, and a diligent approach, I am eager to drive success in a dynamic, growth-oriented environment.
Overview
4
4
years of professional experience
Work History
Team Lead
Paytm (One 97 Communications Limited)
Delhi
12.2021 - Current
- Lead a team responsible for configuring payment modes including UPI, Credit Card, Debit Card, EMI, and UPI CC, ensuring seamless merchant onboarding and transaction enablement.
- Coordinate with acquiring banks for securing Bank TIDs, resolving settlement and activation issues to ensure minimal downtime.
- Oversee Merchant ID creation and QR/Soundbox mapping, ensuring compliance with internal and regulatory standards.
- Actively use Salesforce CRM for merchant case management, escalations, SLA tracking, and workflow automation.
- Worked on DevRev and FreshDesk for ticket lifecycle management, root cause analysis, and cross-functional issue resolution.
- Handle subscription-related operational workflows, including plan activation, billing issue coordination, and service continuation cases.
- Contribute to Operational Excellence (OE) initiatives by improving turnaround time (TAT), reducing repeat tickets, and streamlining merchant support processes.
- Exposure to BOSS platform for backend operations, transaction monitoring, and merchant configuration audits.
- Prepare MIS reports using Excel and PowerPoint, presenting actionable insights to leadership on performance, risks, and improvements.
- Drive cross-functional collaboration between Product, Tech, Banking, and CX teams to enhance merchant experience and operational scalability.
Education
Master of Science - Physics
University of Allahabad
Allahabad, India01.2019
Bachelor of Science - Computer Science and Physics
University of Allahabad
Allahabad, India01.2016
Skills
CRM & Ops Tools:
- Salesforce, DevRev, FreshDesk
- BOSS Platform
- Subscription Operations
Payment Systems:
- UPI, Credit Card, Debit Card, EMI, UPI CC
- QR and Soundbox Mapping
- Operational support
- Merchant onboarding
- Transaction monitoring
- MID & TID Management
Professional Skills:
- Team Leadership
- Cross-functional collaboration
- Operational Excellence
- Process Optimization
- Root Cause Analysis
- KPI management
- Time Management & Problem Resolution
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Team Lead
Paytm (One 97 Communications Limited)
12.2021 - Current
Master of Science - Physics
University of Allahabad
Bachelor of Science - Computer Science and Physics
University of Allahabad