Summary
Overview
Work History
Education
Skills
Projects
Certification
Timeline
Generic

Ashish Soyetra

Bengaluru

Summary

Results-driven Genesys Cloud Developer with a proven track record of designing, developing, and optimizing innovative solutions within the Genesys Cloud platform. Leveraging a deep understanding of Genesys Cloud architecture, programming languages, and integration techniques.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Programmer Analyst

Cognizant
Bengaluru
04.2023 - Current
  • System Architecture and Design: Played a pivotal role in designing and architecting Genesys Cloud solutions tailored to meet the specific needs of the organization.
  • Integration Expertise: Orchestrated integrations between Genesys Cloud and various third-party applications, streamlining data flow and improving overall system efficiency. Integrated with CRM systems, databases, and other tools to create a unified and synchronized ecosystem.
  • Customization and Configuration: Tailored Genesys Cloud configurations to align with organizational workflows. Customized IVR scripts, call flows, and agent interfaces to optimize user experience and meet specific business needs.
  • Customization and Configuration: Tailored Genesys Cloud configurations to align with organizational workflows. Customized IVR scripts, call flows, and agent interfaces to optimize user experience and meet specific business needs.

Mentee at Mentorship by Googler Program

Google
Remote
08.2021 - 10.2021
  • Top performers of the Career Readiness Student Mentor Initiative will have this opportunity to Work on a live project under the mentorship of a Googler on the emerging technologies using Google Cloud Platform for three months.Top performers of the Career Readiness Student Mentor Initiative will have this opportunity to Work on a live project under the mentorship of a Googler on the emerging technologies using Google Cloud Platform for three months.

Google Cloud Career Readiness Student Mentor

Google
Remote
06.2021 - 07.2021
  • Guidance on Google Cloud Platform (GCP): Provide mentorship to students, offering guidance on understanding and effectively utilizing various GCP services and tools.
  • Stay Updated on GCP Trends: Stay abreast of the latest developments in GCP, ensuring that mentorship is informed by the most current industry trends and technologies.
  • Feedback and Improvement: Provide constructive feedback on students' progress, projects, and assignments, helping them refine their skills and continually improve.
  • Resource Recommendations: Suggest relevant learning resources, documentation, and tools to support students' independent learning and skill development in Google Cloud technologies.

Education

B.E. in Computer Science Engineering - Computer Science And Engineering

Shri Shankaracharya Technical Campus
Bhilai Chhattisgarh
07-2022

Class XII - PCM

Lions English Higher Secondary School
Champa, Chhattisgarh
04-2018

Skills

  • Genesys Cloud
  • Javascript
  • Dialogflow CX
  • Google Cloud Platform
  • JavaScript
  • Reactjs
  • Java
  • HTML
  • CSS

Projects

Health_Care (Sponsored by Google Cloud), 08/2021 - 07/2022, A Full-Stack Website with a feature of Data Analysis Using BigQuery. This website will help patients to find the nearest hospitals and donors (plasma donors) if they need any., Front-End: HTML, CSS, JS, Back-End: Nodejs, Express, Database: Cloud SQL(MySQL), DataAnalysis: BigQuery Weather-app, 01/2021 - 02/2021, It is a React based Project. It shows the Weather of any Place in a Single Click. It uses the Weather-Stack API .

Certification

  • 2xGenesys Cloud CX Certified
  • Azure AZ-900
  • Architecting with Google Compute Engine, Coursera

Timeline

Programmer Analyst

Cognizant
04.2023 - Current

Mentee at Mentorship by Googler Program

Google
08.2021 - 10.2021

Google Cloud Career Readiness Student Mentor

Google
06.2021 - 07.2021

B.E. in Computer Science Engineering - Computer Science And Engineering

Shri Shankaracharya Technical Campus

Class XII - PCM

Lions English Higher Secondary School

Similar Profiles

CREATE PROFILE
Ashish Soyetra