Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Software
Timeline
Generic

Ashish Srivastava

Network Analyst
Lucknow

Summary

Experienced Network Engineer and versatile Project Coordinator adept at troubleshooting complex technical issues with ease and delivering Tier 2 and 3 support. Successfully executes diverse project tasks, communicates effectively with colleagues, and achieves key milestones with superior planning and decision-making skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Network Engineer

Telus International
05.2021 - Current
  • Standardized processes and procedures for network maintenance and configuration changes, reducing errors and streamlining operations.
  • Contributed to the development of knowledge base articles for common issues, expediting resolution times for support staff.
  • Conducted regular reviews of resolved incidents to ensure long-term solutions were effective in preventing future occurrences.
  • Enhanced problem resolution efficiency by conducting root cause analysis and implementing corrective actions.
  • Mentored junior engineers on best practices in networking technologies, resulting in increased team efficiency and effectiveness.
  • Mitigated risks associated with service delivery by establishing contingency plans and proactive management strategies.
  • Managed resources efficiently to meet project requirements while minimizing costs and maximizing productivity.

Education

B. Tech -

ITS Engineering College
Greater Noida, India
04.2001 -

Intermediate - PCM

Saraswati Vidya Mandir
Basti, India
04.2001 -

Skills

  • Network Automation Tools

  • Cloud Networking Solutions

  • SD-WAN Implementation

  • Network Troubleshooting Expertise

  • LAN Configuration Management

  • Data Analytics

  • Problem Analysis

Certification

CCNA (Routing & Switching)

Accomplishments

  • Supervised team of 28 staff members.
  • Collaborated with team of 20 members in the development of New Project - CIBC Bank.
  • Collaborated with team of 10+ onshore members in the development of Problem Management Project to reduce Incidents counts.
  • Documented and resolved Major project flaws which led to Quality control and efficiency.
  • Collaborated with Automation team by introducing GenAI for Incident management tasks.

Software

Tableau

MS Excel

Python

Timeline

Senior Network Engineer

Telus International
05.2021 - Current

B. Tech -

ITS Engineering College
04.2001 -

Intermediate - PCM

Saraswati Vidya Mandir
04.2001 -

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Ashish SrivastavaNetwork Analyst