Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Languages
References
Work Availability
Work Preference
Quote
Software
Interests
Timeline
Generic
Ashish Srivastava

Ashish Srivastava

Lucknow

Summary

Highly skilled Business Analyst with over 3 years of experience in the IT industry, recently transitioned from a Network Technician role. Proficient in data organization and cleanup, with a strong background in network infrastructure and troubleshooting. Adept at analyzing and interpreting complex data to drive business decisions. As a Subject Matter Expert, I have been a part of management and successfully managed a team of over 20 members. My leadership experience includes coordinating team efforts, optimizing workflow processes, and ensuring project deliverables are met on time. Seeking to leverage my technical expertise, analytical skills, and management experience to contribute to innovative projects and improve operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Business Analyst

Telus International
Noida
03.2024 - Current
  • Streamlined data organization and cleanup for a new project.
  • Achieved cost savings by leveraging process automation initiatives.
  • Developed training materials for internal staff on new products or services.
  • Provided technical support during user acceptance testing cycles.
  • Analyzed existing systems and processes to identify areas of improvement.

Senior Network Analyst

Telus International
Noida
05.2021 - 03.2024
  • Developed comprehensive records for all implemented systems, configurations, and processes.
  • Resolved issues with auto-generated alarms for CISCO, OneOS, and JUNOS ROUTERS network devices through efficient troubleshooting methods.
  • Proficiently troubleshooted various issues with Meraki Next Generation devices
  • Delivered comprehensive training to a majority of team members from different Line of Businesses.
  • Exceeded expectations as a subject matter expert by effectively managing teams consisting of more than 20 individuals for over two years.
  • Collaborated and contributed with Onshore Client to successfully deliver a new project for a prominent Canadian client with 6000+ branches, developing a customized template.

Education

B.Tech -

I.T.S ENGINEERING COLLEGE
Gautam Buddha Nagar, Greater Noida
10-2020

Skills

  • Business process improvement
  • Project Management
  • Operations and Workflow Analysis
  • Data Mining & Analysis
  • Quality Assurance
  • Cost-benefit analysis
  • KPI Tracking

Certification

  • Tableau
  • Advance MS Excel (Office 365)
  • Data Analysis and Visualization.

Affiliations

  • Skilled football and volleyball player with a passion for teamwork and athletic excellence.
  • Globetrotter.
  • Outgoing individual who enjoys interacting with and meeting new people.

Accomplishments

  • Professional accomplishments - "Received Employee of the Month award 6+ times in 2 years, Employee of the Quarter award twice, and multiple appreciation emails from onshore clients."
  • Personal accomplishments - Proudly reached the final interview stage (Day 5) for Officers Rank in the Indian Navy, gaining valuable experience and insights.

Languages

English
First Language

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureFlexible work hoursPersonal development programsWork from home option

Quote

The Magic You are looking for, is in the work You are avoiding !!

Software

MS Excel

Python

Tableau

ServiceNow

Interests

Reading Books

Binge Watch

Hiking

Timeline

Business Analyst

Telus International
03.2024 - Current

Senior Network Analyst

Telus International
05.2021 - 03.2024

B.Tech -

I.T.S ENGINEERING COLLEGE
Ashish Srivastava