ASHISH SURESH
TRIVANDRUM
Summary
Experienced Network Engineer and Technical Analyst with over 5 years of IT. Proficient in network technologies and monitoring tools. Proven track record of managing complex tasks and delivering tailored solutions aligned with clients
Overview
6
6
years of professional experience
Work History
Technical Analyst
Allianz
Trivandrum
07.2020 - Current
- Monitored network performance and provided detailed analytics to improve network efficiency.
- Coordinated with third-party vendors for the procurement, installation, and setup of network elements.
- Provided mentorship to junior network engineers with regards to network management.
Technical Support Executive
Phykon IT Solutions
Trivandrum
11.2018 - 07.2020
- Collaborated with team members to develop new strategies for handling complex technical problems.
- Implemented proactive monitoring solutions to identify potential issues before they escalated into larger problems.
- Mentored junior technicians, fostering their growth and enhancing team performance.
Customer Support Executive
WB21
Trivandrum
07.2018 - 11.2018
- Interacted with customers from different countries.
- Enhanced efficient relationship building, problem-solving, and digital literacy skills through empathetic communication.
- Provided detailed information about products and services.
Education
Bachelor of Computer Applications -
Rabindranath Tagore University
01-2018
Skills
- Domain name system(DNS)
- Leadership
- Network Devices Handling
- Network Infrastructure Knowledge
- Technical Troubleshooting
- Strong organizational & Management skills
- Time management & Critical Thinking
- Desktop Support
- System administration
- Network protocol & Monitoring
- IT Support
- Office 365
- Remote Desktop
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Timeline
Technical Analyst
Allianz
07.2020 - Current
Technical Support Executive
Phykon IT Solutions
11.2018 - 07.2020
Customer Support Executive
WB21
07.2018 - 11.2018
Bachelor of Computer Applications -
Rabindranath Tagore University
Similar Profiles
Melinda CahillMelinda Cahill
Senior Case Manager Level 2 at AllianzSenior Case Manager Level 2 at Allianz
DENIZ BENZETSELDENIZ BENZETSEL
Eligibility Administrator at AllianzEligibility Administrator at Allianz
Najoua RouessiNajoua Rouessi
Claim Consultant at AllianzClaim Consultant at Allianz
Elise FleischmanElise Fleischman
Underwriting Proposition Specialist at AllianzUnderwriting Proposition Specialist at Allianz
K R GOPIKAK R GOPIKA
GIS Intern at UL Technology SolutionsGIS Intern at UL Technology Solutions