Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ASHISH THOMAS

Bengaluru

Summary

Project Manager with over 9 years of experience in network and claims projects. Skilled in planning, team coordination, and solving problems. Worked on SD-WAN, cloud migration, and infrastructure delivery. Comfortable using tools like JIRA, Confluence, and CRM systems. Good at working with different teams, vendors, and customers to finish projects on time. Able to explain complex ideas clearly and support others when needed.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Deputy Manager

HCLTech
01.2024 - Current
  • Defined and executed a phased SD-WAN implementation plan, covering end-to-end delivery from connectivity provisioning to final cutover.
  • Managed project milestones, risks, and dependencies using governance tools including RAID logs, MS Project, JIRA, and Smartsheet.
  • Oversaw design lifecycle by coordinating High-Level Design (HLD) and Low-Level Design (LLD) reviews with architects and engineers, ensuring timely approvals.
  • Acted as the single point of contact for all external and internal stakeholders including Telco vendors (MPLS/Internet), Equinix (co-lo and cross-connects), internal infra teams, and customer leads.
  • Expedited customer access provisioning to Equinix portal, resolving critical path delays impacting cross-connect and remote support initiation.
  • Tracked and managed circuit orders, hardware shipments, and Equinix services while maintaining delivery SLAs and updating activation logs.
  • Triggered billing milestones tied to circuit commissioning, equipment delivery, and phase completions, ensuring financial tracking aligned with project delivery.
  • Led the phased deployment: infrastructure setup, core/edge network build-out, hybrid routing integration, service migration, and legacy decommissioning.
  • Ensured testing, change control, and rollback strategies met enterprise-grade standards, minimizing business disruption during cutovers.
  • Directed project closure activities, including post-migration validation, documentation handover, stakeholder review sessions, and lessons learned capture.

Assistant Manager

AXAXL
01.2015 - 01.2023
  • Spearheaded end-to-end management of First Notice of Loss (FNOL) and claim payment processes across property, professional, and casualty lines, processing over 500 claims with 98% accuracy.
  • Acted as a primary liaison between clients and internal stakeholders, analyzing complex business needs and proposing actionable solutions to enhance operational workflows.
  • Transitioned and standardized 5+ FNOL processes from onshore to offshore, developing detailed System Requirement Documents (SRDs), Work Process Reviews (WPRs), and SOPs, enabling seamless knowledge transfer and scalability.
  • Created and maintained Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs); led workshops to build cross-team consensus and align deliverables across geographies.
  • Led a high-performing team of claim analysts and consultants while serving as a resource for cross-functional virtual teams in the US, improving productivity by 12% through structured performance reviews and mentorship.
  • Took initiative in problem-solving by reengineering legacy workflows, resulting in reduced turnaround times and improved stakeholder experience.
  • Facilitated strategy and planning sessions, addressing sensitive challenges and delivering complex updates to business leaders with clarity and impact.

Analyst (Intern)

Deloitte
01.2014 - 12.2014
  • Supported over 20 expatriates with U.S. tax return filings, applying deep understanding of IRS compliance to maximize client tax savings and ensure accuracy.
  • Delivered all filings within tight timelines, achieving 100% adherence to deadlines through proactive task management and client coordination.
  • Analyzed systemic inefficiencies within filing workflows, identified root causes, and implemented corrective actions that reduced processing downtime and improved turnaround.
  • Conducted internal process audits and collaborated with compliance teams to ensure adherence to Deloitte’s operational standards, resulting in a 10% boost in process efficiency.
  • Demonstrated initiative and adaptability by aligning audit findings with cross-departmental improvement strategies, contributing to broader operational enhancements.

Education

Master's Degree - Commerce

ST. Thomas College, HYV University
01.2021

Bachelor's Degree - Commerce

Bhopal School of Social Sciences
01.2012

Skills

  • Project management expertise
  • Analytical reporting skills
  • Collaborative team management
  • Billing Milestone Tracking

Certification

  • PMP® – Project Management Professional
    PMI Institute | Valid: 2021 – 2026
  • AWS Certified Cloud Practitioner – Pursuing
  • Six Sigma Yellow Belt Certification

Timeline

Deputy Manager

HCLTech
01.2024 - Current

Assistant Manager

AXAXL
01.2015 - 01.2023

Analyst (Intern)

Deloitte
01.2014 - 12.2014

Bachelor's Degree - Commerce

Bhopal School of Social Sciences

Master's Degree - Commerce

ST. Thomas College, HYV University

Similar Profiles

CREATE PROFILE
ASHISH THOMAS