Ashish Tripathi
Greater Noida
Summary
Aspiring to achieve success and to utilize my skills and experience. Seeking a position where proven skills and experience in enhancing knowledge will add value. Creative, highly motivated and deadline-savvy. Superior work habits and layout skills.
Professional with over 6 years of experience in varied domains with extensive knowledge in Networking. Adapt in project engagement across vendors, clients, users and resolving networking issues. Strong communication skills to interface with clients, project teams and vendors for System issue, resources and training needs. Detail-oriented and organized individual who exemplifies professionalism.
Cloud technology professional prepared to leverage extensive experience in cloud infrastructure support. Known for addressing and resolving technical challenges efficiently, contributing to system reliability. Focused on team collaboration and adaptability to meet evolving demands, with expertise in cloud platforms and customer service.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Cloud support engineer
R.S. Autocares
03.2023 - 04.2025
- Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
- Participated in after-hours on-call support rotations, ensuring round-the-clock availability for critical incidents resolution.
- Performed network security design and integration duties.
- Collaborated with cross-functional teams to design, develop, and implement seamless cloud migrations.
- Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.
- Developed comprehensive documentation for clients, facilitating smooth transitions in handling their cloud environments.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Diagnosed and executed resolution for network and server issues.
Cloud support engineer
Team Computers Pvt Ltd
06.2021 - 01.2023
- Implement public/private cloud setup using AWS Monitored production Instance on AWS.
- Storage related tasks like disk addition, increase of existing disk using EBS.
- Design, implement and maintain all AWS infrastructure and services within a managed service environment.
- Perform data migration from on premises environments into AWS.
- Design, Deploy and maintain enterprise class security, network and systems management applications within an AWS environment.
- Design the overall Virtual Private Cloud VPC environment including server instance, storage instances, subnets, availability zones, etc.
- Experience establishing and working in a Virtual server environment.
- Basic Database trouble shooting technique experience required.
- Experience with AWS services like Route53, Auto-scaling.
NOC Engineer
Wipro Technologies
01.2019 - 06.2021
- Established positive working relationships with users to quickly resolve problems.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Managed vendor relationships, negotiating contracts to secure cost-effective services while maintaining high-quality standards in equipment procurement.
Technical Support Engineer
Infinite Television & Telecom Pvt Ltd
01.2017 - 08.2018
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Education
Bachelor of Engineering - EC
Rama Institute of Technology
Kanpur, U.P.01.2013
12th Standard - PCM
UP Board
01.2009
10th Standard - undefined
UP Board
01.2007
Skills
Network Troubleshooting
Profile Synopsis
Professional with over 6 years of experience in varied domains with extensive knowledge in Networking. Adapt in project engagement across vendors, clients, users and resolving networking issues. Strong communication skills to interface with clients, project teams and vendors for System issue, resources and training needs. Detail-oriented and organized individual who exemplifies professionalism.
Personal Information
Gender: Male
Timeline
Cloud support engineer
R.S. Autocares
03.2023 - 04.2025
Cloud support engineer
Team Computers Pvt Ltd
06.2021 - 01.2023
NOC Engineer
Wipro Technologies
01.2019 - 06.2021
Technical Support Engineer
Infinite Television & Telecom Pvt Ltd
01.2017 - 08.2018
12th Standard - PCM
UP Board
10th Standard - undefined
UP Board
Bachelor of Engineering - EC
Rama Institute of Technology
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