ASHISH TYAGI
Chhattarpur, New Delhi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Great Lakes
05.2023 - Current
- Co-ordinated for on-campus/off-campus placement events with internal as well as external stakeholders
- Empowered students and develop their business acumen introducing frameworks for Industry and Company specific presentations
- Managed end to end CCS events right from initiation to closing
- Conduct soft skills and professional development modules for students to help them experience the best Campus to Corporate journey
- Engage with Faculty, Alumni and subject matter experts for domain specific preparation
- Work closely with fellow training members in understanding the context and the scope and scale of CRP
- Facilitate in house design curriculum keeping in mind the skillsets and competencies of the job roles offered on B- school campuses
- Rolling out of JDs with all the relevant set of details to the students and managing the subsequent communications till the Final Closure
Senior Program Manager
Hero Vired
09.2022 - 04.2023
- Ownership of activities covering all aspects of program delivery and client's learning experience Supporting faculty and senior managers to ensure that client's learning outcomes are met and ensuring high level of satisfaction and error free resolution of queries
- Set processes for smooth functioning of the Program support Team Audit the learner conversations (email, messaging and calls)
- Analysis of the feedback received and create points for course correction
Senior Program Manager
09.2019 - 08.2022
- Great Learning
- Data Analysis: Gathering and integrating information to study and analyse data to take fact-based decisions
- Producing accurate and timely reporting of program status throughout its life cycle
- Quality Measurement and Control: Preparing quality and SOP reports for the team and suggesting areas of improvement
- Generating a consolidated report on different quality parameters for team members
- Cross-Functional Activities: Conducted cross-team trainings for knowledge transfer of the new project which was handled by me completely
- Stakeholder Management: Ownership of activities covering all aspects of program delivery and client's learning experience
- Supporting faculty and senior managers to ensure that client's learning outcomes are met and ensuring high level of satisfaction and error free resolution of queries
- New Hire Orientation: Training of new joinees throughout their probation period and ensuring smooth knowledge transfer
Senior Manager
Nulearn
05.2019 - 09.2019
- Create and sustain network of industry experts for conducting live sessions Manage budgets and turnaround times for academic delivery
- Analyze and improve student outcomes through high quality delivery Improve processes to create an extremely scalable delivery model
- Independent and complete ownership of academic delivery -grading, doubt resolution platform etc Across programs
Manager
Nulearn
11.2017 - 04.2019
- Build & maintain active relationships with students from registration through graduation facilitating solutions to ensure satisfaction and academic success
- Create and maintain student records with current comments, situations, solutions, and academic information
- Drive continuous Support Improvement and Improve Problem Resolution times Incident and Problem management
- Ability to manage, teams that handle escalations and identify, isolate and resolve the issues Manage and follow the budgets for campus events & workshops
- Quality assurance for ensuring that all work presented to our clients meets their specifications and brand mandates
- Provide excellent customer service with a positive attitude to every client, on every occasion.
Customer Service Representative
Prometric Testing Private Limited
10.2014 - 10.2017
- Providing timely responses to the queries and complaints of candidates via calls and emails Respond to questions and concern of the candidates and escalate cases appropriately Consistently improve candidate's satisfaction through expert resolution of issue
- Providing services to different clients by handling candidate enquiries and doing the registrations for Academic, Professional and IT exams
- Responsible for mentoring and coaching new hires Handled Chat support Process
- Handled Email Support Processes for India, EMEA and United States Handled Outbound calls for CNATT (candidate not able to test) process
- Currently handling the Emails & Calls for PMI (Project Management Institute) – one of the major clients of Prometric
- Providing consulting services to candidates in choosing the right certification and assistance in upgrading their career in project management
- Additional Projects and Responsibilities:
- National Board Of Examination (NBE) Supported the NBE Candidate Care team
- Assisted in resolving anomalies related to data and payment Responded to candidate queries through email
- Volunteered for Audit related work at Ahmedabad Testing Location
Education
Bachelor - Computer Applications
Manav Bharti University
06.2014
Graduate Diploma - International Business
Jaganath International Management School (JIMS)
New, Delhi06.2010
Intermediate -
Central Board of Secondary Education
New, Delhi03.2007
Skills
- Confident, highly proactive, and Multi-tasker Customer Experience Optimization Customer Success
- Training & Communication Documentation Management
- Team Coaching/Mentoring/Leadership Business Process Improvement Negotiation and interpersonal skills
- Microsoft Office- Excel, Word, PowerPoint, Highly focused, dedicated and result-oriented
Certification
Attained Prince2 Foundation and Practitioner certification in May 2017. Candidate Number: 9980010749814440
Timeline
Senior Operations Manager
Great Lakes
05.2023 - Current
Senior Program Manager
Hero Vired
09.2022 - 04.2023
Senior Program Manager
09.2019 - 08.2022
Senior Manager
Nulearn
05.2019 - 09.2019
Manager
Nulearn
11.2017 - 04.2019
Customer Service Representative
Prometric Testing Private Limited
10.2014 - 10.2017
Bachelor - Computer Applications
Manav Bharti University
Graduate Diploma - International Business
Jaganath International Management School (JIMS)
Intermediate -
Central Board of Secondary Education
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