Ashish Tyagi
Information Technology
New Delhi
Summary
Dynamic Technical Support Engineer and recent MCA graduate with 3 years of professional experience in IT infrastructure troubleshooting, system maintenance, and client-side issue resolution. Recently upskilled with an advanced Master of Computer Applications degree, blending deep hands-on technical support expertise with solid foundations in software development, database management, and automation. Proven ability to maintain high-pressure operational environments, enforce protocol compliance, and quickly adapt to modern tech stacks.
Overview
5
5
Certificates
4
4
years of professional experience
2
2
Languages
7
7
years of post-secondary education
Work History
IT Support Specialist
Safexpress Private
09.2021 - 02.2025
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Updated software to safeguard against security flaws.
- Managed backup and recovery of data assets to safeguard system availability.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Documented support interactions for future reference.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Generated reports to track performance and analyze trends.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members
Python Beginning Trainer
Craw Security
New Delhi
01.2023 - 07.2023
- Developed and delivered training programs tailored to diverse learner needs.
- Facilitated workshops on cybersecurity best practices for various audiences.
- Assessed trainees' understanding through practical exercises and feedback sessions.
- Collaborated with subject matter experts to enhance training content relevance.
Exam Invigilator
NSEIT
07.2021 - 12.2021
- Provided clear instructions to students regarding exam procedures, minimizing confusion and ensuring comprehensive understanding of expectations.
- Facilitated smooth transitions between exam sections by announcing time remaining updates periodically throughout each session.
- Distributed examination materials efficiently to students while maintaining strict adherence to time schedules.
- Supported students with special accommodations by providing additional resources or modified testing environments as needed.
- Ensured exam integrity by meticulously monitoring student during test sessions.
- Managed unexpected situations during exams calmly and effectively, resolving issues quickly without disrupting testing process for other students.
- Checked student identification thoroughly, verifying eligibility for specific exams and preventing incidents of academic dishonesty.
- Maintained accurate records of exam attendance, documenting any absences or discrepancies in accordance with established protocol.
- Communicated regularly with teachers and administrators about upcoming exams, confirming schedules and coordinating necessary preparations in advance.
Education
MASTER OF COMPUTER APPLICATION -
AMITY UNIVERSITY
GREATER NOIDA 06.2024 - 07.2026
Bachelor of Science -
Swami Vivekanand Subharti University
Meerut, India 06.2020 - 08.2023
12th SENIOR SECONDORY -
Central Board of Secondary Education
New Delhi, India 06.2017 - 04.2018
10th Secondary -
Central Board of Secondary Education
New Delhi, India 06.2013 - 04.2014
Skills
Desktop support
Remote Support Capabilities
Helpdesk call support
Application support
Ticketing system proficiency
Network Administration
Help Desk Experience
Cloud computing knowledge
Server Management
Microsoft Outlook
Microsoft Windows and Office
Data analycis
Languages
English
Upper intermediate (B2)
Hindi
Intermediate (B1)
Certification
Networking and hardware
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Learn more about it, sports and travelling.
i am upgrade my self in my Field (Information Technology) What is new Technology coming what is work , backgroud etc
Every week i am going to play sport like swimming, crickets, yoga, etc
Every Year i am going same think new place for exploring our citys.
Interests
TRAVELLING
FOODY
Timeline
Data analyst
03-2026
MASTER OF COMPUTER APPLICATION -
AMITY UNIVERSITY
06.2024 - 07.2026
AWS Cloud
09-2023
Python Beginning Trainer
Craw Security
01.2023 - 07.2023
Certified Ethical Hacker
10-2022
Python besic programming
08-2022
Networking and hardware
10-2021
IT Support Specialist
Safexpress Private
09.2021 - 02.2025
Exam Invigilator
NSEIT
07.2021 - 12.2021
Bachelor of Science -
Swami Vivekanand Subharti University
06.2020 - 08.2023
12th SENIOR SECONDORY -
Central Board of Secondary Education
06.2017 - 04.2018
10th Secondary -
Central Board of Secondary Education
06.2013 - 04.2014