Ashish Upadhyay

• As an AM E-commerce at RIL, we need to do scouting & onboard of new Product promoters (channel partners) to strengthen our existing network.
  MDUs and PFC safety in operations & sales, meet prospects for new or additional volumes also make CRM entries in the portal, weekly feedbacks to strengthen end to end solutions via customer, channel partners or call centres. Liaising, statutory compliances,etc needs to be done in time for smooth operations.
• Explore the un tabbed Market and strategies to be implemented. Promotion of ongoing services and Training of existing Channel/staff for effective and efficient results.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Increased profits through effective sales training, troubleshooting and training new channel partners on Order management, Business development, safety in operations & sales .
• Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
• Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
• Supervised UP West & UttaraKhand location maintaining Sales contractual, compliance and reporting requirements for all areas and assets.
• HO: Navi Mumbai & SO: Gurugram .

ASR/TSM at RIL, KRAs are achieve and plan for your AOP w.r.t. MS,HSD,ALPG,Transconnect customer enrollments & Lubes. Maintaining all the ROs under your supervision at excellence in terms of Third party audits, Mystery customer audit, RO stock audit & Service Performance audit. Adherence to all the compliances of the ROs w.r.t. Company, Statutory bodies, Channel Partners, etc keeping a monthly tracker for better monitoring. 24*7 operations means anytime, anything and anywhere some or the other devices or automation may fail, to avoid that immediate action needs to be taken by escalating to the concerned team to resolve the issue at the earliest. Multitasking at its best, daily tracking MIS w.r.t. daily sales, stock, incidents, daily indent planning,etc. Quarterly forecasting of required products at all ROs before the quarter to Terminal, warehouse, state office & HQ. Marketing campaigns at ROs or at nearby village for new scheme launch, new product, new Value added services or to promote RO
Currently looking after 6(Unnao, Kanpur,Hamirpur,Mahoba,Kannauj ,Chibramau,Lucknow Agra Expressway) Retail outlets of Reliance Petroleum.
HO: Navi Mumbai & SO: Lucknow.

• Conducted research, gathered information from multiple sources and presented results.
• Exceeded goals through effective task prioritization and great work ethic.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Used coordination and planning skills to achieve results according to schedule.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Increased efficiency and team productivity by promoting operational best practices.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Rotated merchandise and displays to feature new products and promotions.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
• Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
• Communicated with managers of other departments to maintain transparency.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Maximized productivity and profitability by balancing sales and expenses.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

• Served customers in a friendly, efficient manner following outlined steps of service.
• Maintained excellent attendance record, consistently arriving to work on time.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Monitored all company inventory to ensure stock levels and databases were updated.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Successfully maintain clean, valid driver's license and access to reliable transportation.
• Identified issues, analyzed information and provided solutions to problems.
• Developed team communications and information for meetings.
• Developed and maintained courteous and effective working relationships.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.