Summary
Overview
Work History
Education
Skills
Language Efficiency
Personal Information
Disclaimer
Languages
Timeline
Generic
Ashish Ushar

Ashish Ushar

Cochin

Summary

To pursue a challenging carrier and be a part of a progressing organization with cooperate values that recognizes and rewards employee contribution, interaction, ideas and skills.

Overview

14
14
years of professional experience

Work History

Team coach -Contact Centre

DHL Express (India) Private Limited
Chennai
05.2018 - Current
  • Answer for all queries related to shipments
  • Converts information calls into sales leads
  • Admit and register bookings for DHL services
  • Handling critical conditions and irate customers by prompt action
  • Arrange requisites as per customer needs
  • Registering complaints and trace shipments
  • Recognize additional value added services to customers while get a chance during communication
  • Retort to clients constantly and confidently by providing exact information in all regions such as client requirements, transit time and charges
  • Enhancing service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
  • Handling escalations calls
  • Generating and submitting sales leads and upselling reports to the team lead.

SFO Coordinator

DHL Express(India)Private Limited
Cochin
03.2012 - 04.2018
  • Sfo Coordinator – Handling the Key account customer in south India
  • Daily generating the report for IMP and EXP Pick up of Key account customer
  • Maintaining and developing relationships with existing customers, Responding to incoming email and phone enquiries
  • Sending the report with account no wise for each division with the AWB & Invoice copy
  • Following up with the CHA for sending the transshipment Bill of Entry
  • Providing the Documents on the same day of the pick up to the CHA for preparing TP BOE for next day clearance
  • Following up with gateway for pending shipment clearance with the TP Bill of Entry
  • Providing the clearance docs based on the customers requirement
  • Preparing the Daily Shipment for customers update with the delivery details, transshipment bill of entry No., expected time of delivery, Total weight, No
  • Of Pieces
  • Sending the TP details to BLR team for customs clearance
  • To Monitor the undelivered shipment with customer service & classifier for priority clearance
  • Checking the quantities and nature of goods for mode of transported
  • Confirmation on receipt of transshipment of Bill of entry at Bangalore
  • Handle complaints to ensure prompt and effective resolutions to meet customers’ expectations
  • Generating 8FA and E-consignment declaration form for customer on daily basis
  • Any other specific responsibilities / Tasks assigned from time to time by the customer.

Retail Supervisor

DHL Express Private Limited
Cochin
02.2011 - 03.2012
  • Retail supervisor - Handing DHL Vyttila store
  • Motivating to sell, maintain store business
  • Marketing the business through various ways such as, print media and promotional agencies
  • Managing customers and meet or exceed targets relating to services sales, customer retention and customer acquisition
  • Customer query handling
  • Training Retail Executives on company process, procedures and position responsibilities
  • Operates as front line manager on implanting store functions through staff members.

Customer Care Executive

Airtel
Cochin
08.2010 - 01.2011
  • Customer Care Executive - Data entry keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries
  • Answering calls politely and professionally, providing information about services and products, solving complaints of customer’s issues
  • Follow up to ensure that appropriate action has been taken on customer requests and complaints
  • Always perform timely performance evaluations and initiate appropriate action if needed
  • Letting the customer know the cause of the problem and resolving the same with adequate information and help
  • Analyzing customer needs and recommending products based on those needs.

Education

Bachelor of commerce

Periyar University
Salem
06-2011

HSE

GOVT.Vocational Higher Secondary School
North Edappally
03-2007

SSLC

Hill Valley HS
Thrikkakara
06-2005

Skills

  • Good interpersonal skills
  • Strong customer relationship management skills
  • Willing to listen and learn
  • Willing to listen and learn
  • Good communicator
  • Excellent written and verbal communication skills
  • Persuasiveness – Know-how to demonstrate, promote and sell
  • Strong Presentation skills
  • Strong networking and Customer relationship management skills
  • Good Judgment
  • Decision making
  • Goal-oriented
  • MS Office
  • Microsoft Outlook
  • Adobe Photoshop
  • Windows-XP/Vista/Windows 7/Apple Mac

Language Efficiency

English Hindi Malayalam Tamil

Personal Information

  • Passport Number: J8573882 - 11/24/11
  • Date of Birth: 10/20/88
  • Gender: Male

Disclaimer

I hereby declared that the above mentioned details are correct upto my knowledge and I will solely be responsible for any discrepancy found in them.

Languages

English,Hindi
First Language

Timeline

Team coach -Contact Centre

DHL Express (India) Private Limited
05.2018 - Current

SFO Coordinator

DHL Express(India)Private Limited
03.2012 - 04.2018

Retail Supervisor

DHL Express Private Limited
02.2011 - 03.2012

Customer Care Executive

Airtel
08.2010 - 01.2011

Bachelor of commerce

Periyar University

HSE

GOVT.Vocational Higher Secondary School

SSLC

Hill Valley HS

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Ashish Ushar