ASHISH VAISHY
MUMBAI
Summary
Dynamic Service Engineer with a proven track record at ACTON HEALTHCARE ENGINEERING INNOVATIONS PVT LTD, excelling in PACS management and client relationship development. Adept at troubleshooting complex networking issues, I drive exceptional client satisfaction through effective technical support and quality assurance, ensuring seamless software installations and system integrations.
Overview
8
8
years of professional experience
Work History
Sales and Service Engineer
ACTON HEALTHCARE ENGINEERING INNOVATIONS PVT LTD
Mumbai
09.2020 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Delivered installation support for OsiriX software, ensuring seamless setup and configuration for clients.
Conducted comprehensive training sessions for end users, empowering clients to efficiently use OsiriX in their daily operations.
Provided ongoing technical support, troubleshooting issues, and offering timely solutions to maximize client satisfaction.
Assisted with system integration, data migration, and customization to meet client-specific needs.
Collaborated with cross-functional teams to resolve complex issues and improve overall product performance. - PACS Expertise
• Comprehensive PACS Management: Successfully handled PACS operations for 3 years, ensuring seamless integration and workflow.
• Networking Troubleshooting: Proven expertise in resolving complex networking issues, guaranteeing minimal downtime and optimal system performance.
• End-to-End Client Management: Effectively managed client relationships, providing exceptional support and ensuring timely resolution of queries and concerns.
• Testing and Quality Assurance: Conducted thorough testing and quality assurance procedures to ensure PACS systems met stringent standards and requirements.
• Sales and Business Development: Utilized technical expertise to drive sales and business growth, identifying new opportunities and forging strategic partnerships.
Key Skills
• PACS Administration and Management
• Networking Troubleshooting and Support
• Client Relationship Management
• Testing and Quality Assurance
• Sales and Business Development
• Strong Technical and Communication Skills
Manager, Sales and Customer Support
Speedy infotech
Mumbai
10.2016 - 08.2020
- Monitored competitors' activities to stay ahead in the market.
- Analyzed market trends to identify potential opportunities for growth.
- Recommended policy changes to improve marketing tactics and strategies.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner while providing excellent customer service.
Education
BCA -
TILAK MAHARASHTRA VIDYAPEEETH FROM SARAF COLLEGE
MUMBAI05-2016
HIGH SC -
NIRMALA MEMORIAL FOUNDATION
MUMBAI04-2012
SSC -
SSVVM HIGH SCHOOOL
KANDIVALI MUMBAI05-2010
Skills
- PACS management
- Software installation
- System integration
- Networking troubleshooting
- Technical support
- Quality assurance
- Sales support
- Client relationship management
- Installation coordination
- Field service
- System diagnostics
- Hardware testing
- System maintenance
Timeline
Sales and Service Engineer
ACTON HEALTHCARE ENGINEERING INNOVATIONS PVT LTD
09.2020 - Current
Manager, Sales and Customer Support
Speedy infotech
10.2016 - 08.2020
BCA -
TILAK MAHARASHTRA VIDYAPEEETH FROM SARAF COLLEGE
HIGH SC -
NIRMALA MEMORIAL FOUNDATION
SSC -
SSVVM HIGH SCHOOOL
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