Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Ashish Vashisth

Business Operations
Gurgaon

Summary

Accomplished and results-driven leader with 14+ years of experience in Operations, Customer Experience, and Business Strategy & Development, delivering scalable solutions and driving growth across sectors including Manufacturing, TeleCom, EdTech, AutoTech, and FinTech.
Currently leading strategic operations, business development and customer success at Cars24, solving complex business challenges and optimizing end-to-end processes.

Proven track record of building and scaling multi-channel businesses (B2B, B2B2C, B2C), including launching and growing an RTO services business to ₹3 Cr+ revenue in 6 months with 25% margins. Spearheaded strategic alliances with leading Banks, NBFCs, Used Car Companies, and Auto OEMs (e.g., Mahindra, DriveX, CarInfo) to streamline RTO, refinancing, and resale journeys.

Overview

14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Senior General Manager

Cars24
Gurgaon
01.2023 - Current
  • Led multi-channel vehicle services business (B2B, B2B2C, B2C) across India, generating ₹3 Cr+ revenue in 6 months with 20% EBITDA margin.
  • Forged strategic alliances with Banks, NBFCs, Used Car Companies, Dealerships, and Fleet Operators to offer end-to-end RTO and compliance solutions.
  • Secured key partnerships with automotive players like Mahindra, DriveX, CarInfo, enabling seamless refinancing, resale, and registration services.
  • Pioneered commercial & EV vehicle RTO process expansion, onboarding major partners including Wheelseye and Bluesmart for national rollout.
  • Led PAN-India RTO Operations, managing 900+ Used Car RTOs, 200+ Commercial RTOs, and online, offline & virtual court challan processing across Indian courts.
  • Managed a regional workforce of 250+ team members, ensuring vendor engagement, process efficiency, and liaising.
  • Owned departmental P&L and drove initiatives on cost optimization, process automation, and monetization strategies.
  • Implemented on-ground execution frameworks for RTO liaising, compliance, and manpower management across multiple states.

Associate Director

Relevel by Unacademy
Bangalore
03.2022 - 11.2022
  • Responsible for leading the Customer Success team that handles Placement Operations to improve overall Customer Experience.
  • Managing Test Operations and Customer Support by automating processes, framing Placement policies, devising growth strategies and executing them by coordinating with multiple stakeholders.
  • Created a Prep model for the Ops team to match Supply with market demands.
  • Handling team of 7 Sr. Managers & Managers, 70 Associates and 20 Interns.

Senior Manager

Newton School
Bangalore
07.2021 - 03.2022
  • Responsible for hiring and building the team for Admission, Progression & Placement divisions as well as creating their KRA, KPI, Performance Linked incentives and SOPs.
  • Leading operations to increase daily placements by devising strategies to match demand and supply.
  • Framing growth strategies for students' and companies' progression plan and ideating dashboards for its real-time visibility.
  • Analyzing placement results and implementing insights to improve supply quality by enhancing the existing curriculum.
  • Managing a team of 35 Operations Associates, 30 Interns, 7 Department Managers.

Operations Manager

Shuttl
Gurgaon
04.2017 - 07.2021

Intercity and Intracity (B2B & B2C)

  • Strategy & Planning for effective scaling of B2B operations in NCR.
  • Continuous Process Improvement in day-to-day Operations.
  • Strategy and Planning for launch of new cities, including Bangkok and Manila.
  • Regular Audits and Training of stakeholders.
  • Fleet Optimization.
  • Launched Platos (Auto mobility platform).
  • Managed a team of 55 Ground Executives & 18 Dashboard Managers.

Senior Engineer Operations (Process Engineering)

Lava International Ltd
Noida
05.2016 - 04.2017
  • Process Optimization, Process Waste Identification, Automation and Operations.

Sr. Engineer (Operations Optimization)

Godrej & Boyce Mfg. Ltd.
Mohali
07.2015 - 05.2016
  • Manufacturing of Home Appliances and Compressors

Engineer (Process Engineering)

Motherson Sumi Systems Ltd.
Noida
08.2013 - 06.2015
  • Manufacturing & Assembly of Car/Bus/Truck Wiring Harness

Engineer (Process Engineering)

Millennium Technotools Pvt. Ltd.
Gurgaon
08.2011 - 07.2013
  • Manufacturing of JCB Clutch Plate & other Automotive Ancillaries & Casting Products (For Maruti Suzuki, Honda, Ford, Mahindra & Mahindra) |

Education

MBA - Operations Management

Welingkar Institute of Management. Development & Research
Mumbai
01.2018 - 01.2020

B.Tech - Mechanical Engineering

PTU
Jalandhar
01.2007 - 01.2011

Skills

  • Operations Management

  • GTM Strategy

  • P&L management

  • Budgeting and cost control

  • Data Analytics- MySQL

  • SMED & MOST methodology

  • LEAN Manufacturing

  • International business

  • Mergers and acquisitions

  • Monetization & Liaising

  • Supply Chain Management

  • Project Management

  • Business development

  • Strategic partnerships

  • New business launch

  • Sustainability initiatives

  • Risk management

Awards

  • Best Leader (Placement Ops), 2021, Newton School
  • Superstar Award - Best Process Optimization, Lava International Ltd.
  • Superstar Award - 6 Sigma Implementation, Lava International Ltd.
  • Best Kaizen Award, Godrej & Boyce Ltd
  • TPM Award, Godrej & Boyce Mfg. Ltd.
  • Best Innovation & Project, Motherson Sumi Systems

Certification

Six Sigma Black Belt, Indian Statistical Institute, New Delhi

Timeline

Senior General Manager

Cars24
01.2023 - Current

Associate Director

Relevel by Unacademy
03.2022 - 11.2022

Senior Manager

Newton School
07.2021 - 03.2022

MBA - Operations Management

Welingkar Institute of Management. Development & Research
01.2018 - 01.2020

Six Sigma Black Belt, Indian Statistical Institute, New Delhi

04-2017

Operations Manager

Shuttl
04.2017 - 07.2021

Senior Engineer Operations (Process Engineering)

Lava International Ltd
05.2016 - 04.2017

Sr. Engineer (Operations Optimization)

Godrej & Boyce Mfg. Ltd.
07.2015 - 05.2016

Engineer (Process Engineering)

Motherson Sumi Systems Ltd.
08.2013 - 06.2015

Engineer (Process Engineering)

Millennium Technotools Pvt. Ltd.
08.2011 - 07.2013

B.Tech - Mechanical Engineering

PTU
01.2007 - 01.2011
Ashish VashisthBusiness Operations