Accomplished and results-driven leader with 14+ years of experience in Operations, Customer Experience, and Business Strategy & Development, delivering scalable solutions and driving growth across sectors including Manufacturing, TeleCom, EdTech, AutoTech, and FinTech.
Currently leading strategic operations, business development and customer success at Cars24, solving complex business challenges and optimizing end-to-end processes.
Proven track record of building and scaling multi-channel businesses (B2B, B2B2C, B2C), including launching and growing an RTO services business to ₹3 Cr+ revenue in 6 months with 25% margins. Spearheaded strategic alliances with leading Banks, NBFCs, Used Car Companies, and Auto OEMs (e.g., Mahindra, DriveX, CarInfo) to streamline RTO, refinancing, and resale journeys.
Intercity and Intracity (B2B & B2C)
Six Sigma Black Belt, Indian Statistical Institute, New Delhi
Six Sigma Black Belt, Indian Statistical Institute, New Delhi