ASHISH VERMA

To secure a position in a competent organization that offers professional growth, whereby I can utilize my skills and abilities while being resourceful, innovative and flexible.

• Manage the teams and timely sharing the feedback on different parameters to ensure the delivery is at its best.
• Managing daily tasks from the individual level to team level.
• Motivating the Team to deliver in terms of performance as required.
• Managing the Shrinkage
• Managed US collections and was asked to move to (UK Customer Service) to meet the requirement of the Voice Pilot Batch.
• Utilized the Diversified experience of QA, Risk Analysis and Managerial tasks.
• Managed a Span of 20-25 FTE's and their performance including a TSS team too which was direct contributor to TM's performance.
• Managed a Span of 90's -100 FTEs as a Line Manager that were loaned out to different process during COVID.
• To provide appropriate and relevant support to our colleagues. EXLeave, Medical Insurance, Hospitalisation Assistance, Training Completion etc.
• Ensuring Controls are embedded across the process by performing audits.
• Identifying the opportunity area in the Controls process, review and introduce new and required steps in the controls process
• Conducting Compliance Session for the new hires to ensure no breaches and Preventing Risk to occur.
• Constantly attend the meetings with the senior leadership team to attain the goal of forms creation and Streamline the Call Quality across the business and eradicate the hindrances of call taking aspects, which includes process and Behavior both.