Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Ashish Bhaskar Bhat

Ashish Bhaskar Bhat

Bengaluru

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Professional with extensive experience in cloud and data center operations, analytical and highly adaptable. 23+ years of experience in information technology, progressive leadership roles, and a track record of supporting large IT organizations. Thorough understanding of outsourcing and managed services environments. Proven track record of leading teams through transformation.

Overview

23
23
years of professional experience
2
2
Certification

Work History

Senior Portfolio Manager

LSEG Technology
12.2020 - Current
  • Led cross-functional teams for successful change management and streamlined operations.
  • Drove successful project implementation from concept to completion, meeting deadlines while maintaining strict budgetary controls.
  • Overhauled outdated systems by introducing advanced technology solutions for data management and analytics.

Service Delivery Manager

Dell EMC
09.2016 - 10.2020
  • Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.
  • Developed training programs to enhance employee skills and boost overall productivity levels.
  • Led cross-functional teams to achieve project goals on time and within budget.
  • Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
  • Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
  • Enhanced service delivery by developing and implementing efficient processes.

Product and Portfolio Delivery Manager

Accenture Services Private
07.2012 - 09.2016
  • Conducted regular audits of internal processes to identify inefficiencies or gaps in compliance with established protocols.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Mentored junior team members to develop their skills and advance within the organization.
  • Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
  • Developed a streamlined onboarding process for new hires, decreasing ramp-up time and increasing productivity.
  • Fostered a culture of continuous improvement through employee engagement initiatives such as recognition programs and open forums.
  • Enhanced team performance by providing regular feedback, coaching, and training opportunities.
  • Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.

Associate Manager

Accenture Solutions Private
11.2009 - 10.2012
  • Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
  • Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support.
  • Implemented new technologies to streamline workflows and improve overall team performance in achieving targets.
  • Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
  • Mentored junior team members, contributing to their professional growth and skill development.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Team Leader

Accenture Services Private
07.2007 - 10.2009
  • Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
  • Optimized resource allocation to maximize overall team output while minimizing costs.
  • Implemented employee recognition programs that boosted morale and increased retention rates within the team.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Developed effective improvement plans in alignment with goals and specifications.

Senior Systems Administrator

De Beers
05.2004 - 07.2007
  • Collaborated with stakeholders to define requirements for new IT initiatives, ensuring alignment with organizational objectives.
  • Streamlined IT infrastructure management processes for increased efficiency and reduced downtime.
  • Championed knowledge-sharing initiatives among team members through documentation and training sessions, promoting a culture of continuous learning.
  • Improved overall system performance by optimizing hardware and software configurations.
  • Managed vendor relationships, negotiating contracts to optimize pricing while maintaining quality service levels.
  • Implemented virtualization technologies to maximize resource utilization and reduce physical server footprint in the data center.
  • Troubleshot complex technical issues, providing timely resolution to minimize impact on endusers.
  • Established standard operating procedures for consistent system maintenance across all environments.
  • Reduced security incidents with proactive monitoring and timely patching of systems.
  • Spearheaded migration efforts to cloud-based platforms, reducing operational costs and increasing scalability.
  • Conducted regular audits of IT systems to identify areas for improvement and ensure compliance with industry standards such as ISO/IEC 270012013.
  • Provided technical leadership, mentoring junior team members in best practices for systems administration tasks.
  • Coordinated with cross-functional teams on complex projects, ensuring successful completion within deadlines and budget constraints.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.

Senior System Engineer

Convergent Communication Cons
08.2002 - 05.2004
  • Designed and implemented scalable network architecture to support business expansion and future growth requirements.
  • Implemented virtualization technologies to consolidate resources, reduce costs, and improve overall system efficiency.
  • Developed and maintained comprehensive documentation for all systems, ensuring easy reference for future maintenance and troubleshooting tasks.
  • Enhanced user experience through the design of intuitive user interfaces for custom applications and tools.

Systems Administrator

Infodesk Manipal Ltd
01.2001 - 12.2001
  • Optimized resource utilization with virtualization technologies for cost-effective infrastructure management.
  • Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
  • Designed custom monitoring tools tailored to specific application requirements that enhanced overall system health visibility.
  • Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.

Education

Diploma in E&C - Elecronics And Telecommunication

RNSRP Murudeshwar, Murudeshwar
04.1999

Skills

  • Operational Excellence
  • Business process reengineering
  • Program Management
  • Business Analysis
  • Digital Transformation
  • Team Collaboration
  • Decision-Making
  • Goal Setting
  • Interpersonal Skills
  • Problem-solving aptitude
  • Organizational Skills
  • Business process improvement
  • Performance Improvement
  • Financial Oversight
  • KPI Tracking
  • Agile Transformation
  • DevOps and DevSec Ops
  • Organizational Development
  • Coaching and Mentoring
  • P&L Administration
  • Budget Control
  • Team Management
  • Strategic Planning
  • Performance Improvements
  • Training Management
  • Vendor Management
  • Stakeholder Management
  • Change Management (PROSCI Trained)
  • Continuous Improvement

Certification

  • ITIL Expert 4.0
  • Certified Scrum Master
  • PRINCE 2 Certified.
  • Six Sigma Black Belt Trained.
  • PMP Trained

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
konkani
Bilingual or Proficient (C2)

Timeline

Senior Portfolio Manager - LSEG Technology
12.2020 - Current
Service Delivery Manager - Dell EMC
09.2016 - 10.2020
Product and Portfolio Delivery Manager - Accenture Services Private
07.2012 - 09.2016
Associate Manager - Accenture Solutions Private
11.2009 - 10.2012
Team Leader - Accenture Services Private
07.2007 - 10.2009
Senior Systems Administrator - De Beers
05.2004 - 07.2007
Senior System Engineer - Convergent Communication Cons
08.2002 - 05.2004
Systems Administrator - Infodesk Manipal Ltd
01.2001 - 12.2001
RNSRP Murudeshwar - Diploma in E&C, Elecronics And Telecommunication
Ashish Bhaskar Bhat