Ashish Kumar
Bengaluru
Summary
Dynamic Associate Director at Deloitte with 13+ years in telecommunications, excelling in project management and business transformation. Proven track record in revenue analytics and process reengineering, leading teams to optimize billing systems and enhance commercial strategies. Adept at stakeholder engagement and proposal development, driving significant improvements in operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Director
Deloitte
Bengaluru
04.2017 - Current
- Sales Process Improvement and Commercial Operations Management: I played a pivotal role in business development activities, where I was responsible for responding to RFPs. I have thorough understanding of proposal development, which includes creation of project plan, budget estimation and stakeholder communications management. I acted as true enabler for Partner’s and Director’s Group in achieving their sales target by aiding during pre-sales activities and keep resonating the same attitude during the different stages of RFP
- CRM & Revenue Forecasting Advisory Engagement: - Led an E2E CRM and revenue forecasting advisory engagement to design a robust revenue forecasting process and CRM system landscape. Conducted industry benchmarking to identify best practices across people, process, and technology. Recommended a tailored approach for forecasting needs, incorporating change management to ensure successful adoption
- Enterprise billing process optimization – Led team on an end-to-end billing validation of enterprise customers for a leading telecom operator in South Africa. The project involved contract validations, billing validations, identifying process improvement areas, stakeholder interactions including SteerCo level reporting, he has been involved in identification and implementation phase of the suggested process improvement areas.
- OSS-BSS Billing System Migration: - Contributed to financial process redesign and CFO-level reporting during a major OSS/BSS system migration. Designed revenue assurance controls and implemented risk mitigation strategies to maintain forecasting stability throughout the transition, ensuring zero disruption to revenue streams.
- Operations management during corporate insolvency process for the two telecom operator in India:- Worked on both corporate insolvency engagement in telecom sector in India, both of these are the very first companies from this sector which has gone into insolvency proceedings. Basic motive of the engagement was to protect the market value of the company minimizing losses to lenders, creditors, vendors
- Key Role: Led escalation management team which included escalations from Employees, Vendors, Creditors, Electricity boards, Landlords, TRAI, DoT and other Legal/financial entities. Vendor management includes Vendor selection, contracting, vendor onboarding, delivery management and payment processing. Worked on cash flow and receivables part during the insolvency proceedings. Worked on various presentation decks for committee of creditors (COC) involving all the financial lenders of the company. Facilitated CoC (Committee of Creditors) meetings.
- Process simplification & digitization PMO engagement, Sri-Lanka: Led process simplification and digitization PMO engagement for a leading telecom operator in Sri-Lanka. The engagement entailed as-is assessment of the entire order to activate cycle (across various channels retail, web & self-care) to identify improvements and non-value add areas. The KYC processes across the Order to activate (O2A) cycle were redeveloped based on improvements and overall time for KYC was reduced from one week to under 3 hours of the same day.
- Key Role: Setting up of project management office. Process redesign and identification of non-value adding activities. Setting up product functionalities as per business requirements and involved with Development team during implementation phase. Conducted scrum meetings and follow up with IT Team and taking note of progress and roadblocks. Providing periodic updates to key stakeholders such as CXOs, SteerCos.
- Market size assessment research work for co-location, security solutions, IOT/M2M products: Worked on an engagement involving market size assessment for a leading telecom operator in Europe. Basic objective was to provide insights such as revenue, market growth, customer profiling and analysis of competitor’s strength and weaknesses for a particular market.
- Customer Strategy and Applied Design. Seasoned consulting professional with 13+ years of global experience in the Telecommunications, Media & Technology (TMT) sector. Expert in data led commercial excellence initiatives, enterprise billing, OSS/BSS migrations, CRM optimization, and transformation projects across India, Sri Lanka, Middle East, and Africa.
Consultant
KPMG
06.2012 - 03.2017
- Project management during NGN OSS-BSS billing system migration, South Africa: Key team member on an engagement involving NGN OSS-BSS migration for a leading telecom operator in South Africa. Key aspects of the engagement includes: setting up of project management office, Network migration assistance, stakeholders management, publishing monthly CFO reports. Responsibilities also included performing ad-hoc analysis based on business requirements.
- Commercial excellence- Revenue analytics & Dashboard- Major Telco Operator in Africa: Worked on implementing a revenue analytics dashboard for a leading GSM operator in Afghanistan. My role was to fix KPI’s, provide key business inputs in the development phase as well as user testing before the Dashboard is shared with client.
- Offshore shared service model for Revenue analytics, Benin, Congo, Afghanistan: Key member of the team that designed and implemented an offshore model for leading telecom operators in Afghanistan, Benin and Congo. The solution encompassed handling data from a wide variety of OSS/ BSS systems in different file formats and databases. The engagement required implementation of an automated solution for running revenue analytics reports as per their desired frequency.
- Due Diligence Process Reviews: Key team member on an engagement for a leading DTH operator in India. The key aspect of the engagement involved revenue and active subscriber base validations to the financial results published in public domain, interviewing various stakeholders, validation of critical IT reports, logs and review of business continuity plan.
- CRM Process Optimization & Customer Lifecycle Improvements, Cameroon: Key team member that provided end to end process review of the Roaming business for a leading telecom operator in Cameroon. The primary objective of the engagement was to enhance Roaming revenues and optimize partner payouts. The engagement involved review of preferential rate agreements, comparing current traffic patterns and benchmarking prices against other operators. Upon completion of this engagement, led team to implement the recommendations to ensure realization of all revenue enhancement / cost optimization opportunities identified.
- SOP documentation, Africa & Middle East: Key team member on a standard operating procedure documentation project based on eTOM process framework for one of the largest operators in Middle East and Africa with services offered across Enterprise, Retail and Wholesale. Responsibilities included assessing the current process and control landscape across 21 OpCo's, identify enhancement opportunities, develop controls and prepare detailed documentation of procedures and ensuring all revenue enhancement controls and aspects are covered.
- Deferred revenue computation, Benin: Led project for a leading telecom operator in Benin to provide assistance in validating deferred revenue computation process and to identify gaps in accounting for deferred revenue between the finance and billing methods. The project involved independent computation of the deferred revenue, identify and rectify the process gaps resulting in inaccurate reporting of revenues.
Education
B.Tech - Information Technology
WBUT
DurgapurSkills
- Project management
- Business transformation
- Process reengineering
- Revenue analytics
- Strategy
- Process improvement
- Commercial strategy
- Proposal development
- Market research
- Data analysis
- Problem solving
Websites
Certification
Lean Six Sigma Black Belt.
Hobbies and Interests
- Formed a cricket club (Rising Rangers Club), and my team is one of the consistently performing teams in the corporate leagues across Bangalore
- I captained and won cricket tournaments at the university level
Personal Information
Marital Status: Married
Timeline
Associate Director
Deloitte
04.2017 - Current
Consultant
KPMG
06.2012 - 03.2017
B.Tech - Information Technology
WBUT