ASHISH KUMAR JOHRI
NAJIBABAD
Summary
To work with best of my abilities and skills in order to benefit my organization also to be better other in this competitive Time an influential position in the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Debuty Manager (Band 2)
ICICI BANK LTD
NAJIBABAD
04.2024 - Current
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement. improving the 20 % growth on YTD and MTD basis. strategic plannig of customer contractibility provide customer need product.
Deputy Manager (Band 1)
ICICI BANK LTD
KOTDWARA
04.2022 - 03.2024
- Responsibility of Manage the Bank And the relationship of the customer with the Bank. Improvement of Customer service . Achieve the Goal for the growth of the Bank
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Established monthly goals, communicating to the customer and sell the customer need produscts.
Assistant Manager
ICICI BANK LTD
KOTDWARA
04.2020 - 03.2022
- Responsibility of the entries and verification of the entries. Customer data security ,Fulfill the customer requirement .
- Helped less experienced staff manage daily assignments.
Relationship Manager
ICICI BANK LTD
KOTDWARA
04.2018 - 03.2020
- Manage the customer data base the fulfill the requirement of the customer. Provide the Customer Need products for growth of the customer with the Bank.
- Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.
- Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
Teller
ICICI BANK LTD
GURGAON
01.2016 - 03.2018
- Cashed customer cheques, including verifying identification and checking account balances in accordance with bank policy.
- Provided regular reporting of unallocated cash.
- Recognised sales opportunities and cross-sold financial products by making quality referrals to meet assigned teller goals.
- Explained bank services, financial products and applicable fees to customers to offer comprehensive service.
Education
M.COM - COMMERCE
MJP ROHILKHAND UNIVERSITY
NAJIBABAD07-2015
B.COM - COMMERCE
MJP ROHILKHAND UNIVERSITY
NAJIBABAD07-2011
INTERMEDIATED - COMMERCE
MDS INTER COLLEGE
NAJIBABAD01-2008
HIGH SCHOOL -
MDS INTER COLLEGE
NAJIBABAD01-2006
Skills
- Customer Service Management: Ensuring customers receive prompt, accurate, and courteous service Addressing customer complaints and resolving issues
- Sales and Marketing: Developing and implementing strategies to attract and retain customers Promoting bank products and services to meet sales targets
- Regulatory Compliance: Ensuring the branch complies with all banking laws, regulations, and internal policies Conducting regular audits and risk assessments
- Operational Efficiency: Streamlining branch operations to enhance productivity and efficiency Implementing new technologies and processes as needed
- Relationship Building: Building and maintaining relationships with clients, local businesses, and the community to promote the bank's services and reputation
- Reporting: Preparing regular reports of customer feedback, and other metrics for senior management
- Strategic Planning: Developing and executing long-term strategic plans for the branch to achieve overall business objectives
- These duties ensure that the bank operates smoothly, meets its financial goals, and provides a high level of service to its customers
Languages
English
First Language
Hindi
Beginner
A1
Certification
- NISM
- IRDA
- IFBI
Timeline
Debuty Manager (Band 2)
ICICI BANK LTD
04.2024 - Current
Deputy Manager (Band 1)
ICICI BANK LTD
04.2022 - 03.2024
Assistant Manager
ICICI BANK LTD
04.2020 - 03.2022
Relationship Manager
ICICI BANK LTD
04.2018 - 03.2020
Teller
ICICI BANK LTD
01.2016 - 03.2018
M.COM - COMMERCE
MJP ROHILKHAND UNIVERSITY
B.COM - COMMERCE
MJP ROHILKHAND UNIVERSITY
INTERMEDIATED - COMMERCE
MDS INTER COLLEGE
HIGH SCHOOL -
MDS INTER COLLEGE