Ashish Kumar Mishra

• Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
• Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
• Oversaw quality assurance testing on new installations.
• Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.

Catalina Tech Services:

• Worked on building end-to-end chatbot integrated with Microsoft teams.
• Worked on features like employee onboarding, shift roster, faqs, glossary, password reset, and various others.
• Tech stack: Node.js, Microsoft Bot Framework, Luis, Azure SQL Database

POC & Live Bot Building Workshop for Wells Fargo:

Role: Chatbot/Voicebot Developer

Responsibilities: Developing an Intelligent Assistant(IA) that provides conversational-rich AI capabilities, enables easier access to information, infuses automation into routine banking workflows, and enhance overall customer engagement experience. Have worked on barge-in, events, sentiment analysis, versions & environments in Dialogflow CX.

Google Resources and Tools: Google Dialogflow CX, Logs Explorer, Webhook Fulfillment, Cloud Functions, Firestore Database, One-click Telephony Integrations in Dialogflow CX.

Technology Stack: Node JS

Dialogflow CX Virtual Assistant (Jenny) for AT&T - Outbound Calling:

Role: Voicebot Developer

Responsibilities: Developing an Intelligent Assistant(IA) that basically places calls to the customers, takes relevant information and sends the information to client's backend API to have a track. Worked on barge-in, event handlers, route groups, versions & environments in Dialogflow CX.

Google Resources and Tools: Google Dialogflow CX, Logs Explorer

Technology Stack: Node JS

Dialogflow ES Virtual Chat Assistant (Claire) for Irvine Company:

Role: Chatbot Developer

Responsibilities: Developing an Intelligent Assistant(IA) that basically allows users to book maintenance service requests for their apartments and book tours for new apartments(rental/new buy).

Google Resources and Tools: Google Dialogflow ES, Logs Explorer, Big Query, Firestore Database, Cloud Functions

Technology Stack: Python

Dialogflow CX POC & Live Bot Building Workshop for DoorDash:

Role: Chatbot Developer

Responsibilities: Developing an Intelligent Assistant(IA) that basically allows users to report wrong order, track dasher status, order status, etc. Have worked on events, route groups, barge-in features of Dialogflow CX.

Google Resources and Tools: Google Dialogflow CX, Logs Explorer, Big Query, Firestore Database

Technology Stack: Node JS

Intelligent Assistant:

Role: Chatbot Developer

Responsibilities: Developing an Intelligent Assistant(IA) that provides conversational-rich AI capabilities, enables easier access to information, infuses automation into routine operational and HR workflows and enhance overall Employee Engagement Experience.

IBM Resources & Developer Tools: Watson Assistant, Watson Discovery, Natural Language Understanding, Natural Language Classifier, Cloud Functions, Tool Chain, Continuous Delivery

Technology Stack: Node JS, Express JS, SQL Database

AI@CX POCs:

Role: AI/Chatbot Developer

Responsibilities:

• Perfume Specialist (Alexa Skill): Developed a skill on Amazon Alexa where user can select various perfumes based on occasion, weather, gender and popularity, user can add or remove from cart and know the status of the order. Backend used for this is Node JS.
• Eleos - The Hospitality Manager (Alexa Skill): Developed an Amazon Alexa skill voice assistant which can be used in hospitality industry, only Alexa device guides the customer from check-in to the services available at hotel, in-premise navigation, ordering of food, booking for services and check-out. Backend used in this is Node JS. Used AWS Services like Dynamo DB for storing the data and Lambda to write the webhook code.
• MichaelPage Robo (Lex Chatbot): Developed an AI powered chatbot on AWS Lex, where in a user can register and schedule his/her interview in an organization. Using Lex capabilities, also ingested some flat FAQs which can answer to user's queries and acts as a support facility for the organization. User can also login and directly ask his/her queries, if already registered once. Used various AWS Services as in AWS Dynamo DB, which stores the user registration information and AWS Lambda so as to write the backend code in Node JS.
• DCX Parcel - The Courier Agent (Google Dialogflow): Developed an AI powered chatbot on Google Dialogflow, where user can place an order, check the status of the order placed, cancel the order. Used various Dialogflow tools like Webhook to write the backend code in Python, Google Cloud Storage to store all the parcel related information.
• Hermes (Google Dialogflow): Developed an AI Powered Chatbot, which has API Integrations with Servicenow, Jira, Outlook Meeting Scheduler. With the help of all these integrations features, Hermes becomes a one-stop shop for creating tickets in Servicenow, checking status of tickets, using the Servicenow Knowledge base, creating issues in Jira, assigning it to users, adding comments to the issues, create groups in Jira, making changes to them as when needed, creating users in Jira, getting the list of issues, groups, users in Jira, scheduling a meeting using Outlook Meeting Scheduler using Graph API, sending a mail through outlook and much more. Also, infusing it with the QnA maker gives it ability to answer all the queries related all the integration features, which are directly fetched from the support pages of their respective websites. The bot also has a feedback feature, where users can submit their feedbacks, if any, they have related to the services provided by the bot. Used Microsoft Bot Framework to write the backend in Node JS and then integrated it with Google Dialogflow (Cross-Platform Integration).

ChatApp:

Role: Developer(Intern)

Description: Developed a web chat application, where user can have one-to-one chatting as well as chat in groups.

Technology Stack: Node JS, Angular JS, Express JS, Mongo DB, HTML, CSS

Fundoo Notes:

Role: Developer(Intern)

Description: Developed replica of Google Keep, where user can create notes, delete notes, add collaborators to the notes, add a profile picture to his account, change colour of the notes, archieve the notes, pin-unpin the notes.

Technology Stack: Angular 6(TypeScript), HTML, CSS, Bootstrap