Ashish Kumar Pandya

• Training US Employees (MRT): To Train US Employees for better productivity
• Supervision and Leadership: Provide supervision, guidance, and support to a team of Medical Record Technicians & set goals with performance expectations.

Conduct regular performance evaluations and provide feedback.

• Project Management: Lead or participate in projects aimed at improving medical records processes, implementing new technologies, or achieving departmental goals.
• Workflow Management: Assign tasks and responsibilities to team members to ensure efficient record management.
• Quality Assurance: Conduct regular audits to assess the quality and completeness of medical records
• Performance Metrics: Track and analyze departmental performance metrics, such as turnaround times, coding accuracy, and record completeness.
• Budget Management: Assist in the development and management of the department's budget monitoring r expenses and ensure cost-effective operations

• Designing Print Media (International: US, Canada, UK, NZ, and Australia)

Backlog management and improving processes

To optimize leads for their growth by enhancing their skills.

Scheduling and leave management.

Managing IT and admin issues

Enhancing customer satisfaction

• Managing 30 FTEs for customer service chat process UK Technical
• Future Growth for better planning for the business
• Extended Support for any IT & HR Issue for any FTE
• Process Improvising responsibilities given to explore better business overall
• Planning weekly, monthly and quarterly R n R
• SPOC for any issue related to IT, Asset, Login Ahmedabad & Pune from Lockdown March 2020 till April’22
• Internal team event management & client hospitality

• Managing a team of 25 FTEs with their activities, and delegated tasks to ensure the efficient completion of projects.
• Conducted performance reviews to assess individual team member progress on bi-weekly and monthly basis.

• Worked as a Site Acquisition Officer for installations and permissions of mobile tower installations for mobile Network and Tele Media Equipment’s.
• To take care of the new customers on a daily basis with their issues and providing them End to End solutions

• 55 FTEs used to be in the field to collect payments from the defaulters on a daily basis, to collect payments from FTEs and deposit them against their loan accounts.Established and implemented collection policies and procedures.
• Performed skip-tracing activities to locate missing debtors or those who have moved without leaving forwarding addresses.