ASHISH KUMAR SINGH
Simdega
Summary
Experienced Head Waiter at Atithi Vihar, focused on improving customer satisfaction through effective conflict management and thorough menu checks. Successfully trained new team members, maintaining exceptional service quality and handling reservations and dietary requests. Acknowledged for delivering a welcoming dining experience and responding to customer needs efficiently.
Overview
4
4
years of professional experience
Work History
Head Waiter
Atithi Vihar
Simdega
09.2021 - Current
- Facilitated communication of special dietary needs and allergies to kitchen staff without delay.
- Handled customer complaints professionally, promoting positive experiences.
- Oversaw daily host stand operations, coordinating reservations and seating arrangements.
- Verified menu details for accuracy in pricing and ingredient listings before service periods.
- Instructed new waiters on food service procedures and established customer service standards.
Education
Bachelor of Arts - Hotel, Motel, And Restaurant Management
Sharda University
Greater Noida , Uttar Pradesh 06-2021
Skills
- Customer service and support
- Menu verification and management
- Reservation coordination
- Dietary communication skills
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- Enhanced Service Efficiency
Optimized dining operations at Hilton, achieving a 25% reduction in service errors annually. - Successful Banquet Management
Managed grand events at Fairmont catering to 500 guests, ensuring 98% satisfaction rates.
PASSION
- Culinary arts: passionate about exploring new cuisines and improving dining experiences
- Event Planning : Enjoy organising events that create memorable moments for attendees.
- Travel : Excited about discovering cultural richness and diverse gastronomies around the world.
Timeline
Head Waiter
Atithi Vihar
09.2021 - Current
Bachelor of Arts - Hotel, Motel, And Restaurant Management
Sharda University
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