Ashish Kumar Yadav
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need and Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Sales Associate in IT (HP Sell Out Program)
V5 Global Services Private Limited
New Delhi
10.2022 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Promoted special offers and discounts to encourage additional purchases.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Cross-sold products to boost overall sales purchases.
Retail Sales Associate in IT (HP Sell Out Program)
M/S Xylem Resource Management Pvt Ltd
New Delhi
01.2020 - 09.2022
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Promoted special offers and discounts to encourage additional purchases.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Cross-sold products to boost overall sales purchases.
Customer Service Specialist ( IT Products Sales))
Infiniti Retail Limited (Croma)
New Delhi
01.2016 - 01.2020
- Assisted customers with product selection, pricing and availability.
- Demonstrated expertise in hardware products and services to customers.
- Performed daily inventory checks of all merchandise on the sales floor.
- Provided customer service support for store operations, including returns and exchanges.
- Resolved customer inquiries and complaints in a timely manner.
- Developed product knowledge by attending training sessions and reading materials provided by vendors.
- Maintained accurate records of customer purchases for future reference.
- Ticketed, arranged and displayed merchandise to promote sales.
- Created monthly reports detailing store performance metrics such as sales volume and customer satisfaction ratings.
Roaming Merchandiser
PP Merchandising Services Private Limited
New Delhi
11.2014 - 11.2015
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies to increase sales of featured products.
- Organized displays according to company standards and specifications.
- Set up attractive window displays that encouraged customers to enter the store.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
Education
Bachelor of Arts -
Dr. Ram Manohar Lohia Avadh University
Ayodhya, Uttar Pradesh06-2015
Intermediate Diploma -
B M Inter Collage
Kohandaur, Pratapgarh, Uttar Pradesh06-2012
High School Diploma -
SRI JPRND Inter Collage
Ramapur, Kohandaur, Pratapgarh, Uttar Pradesh06-2010
Skills
- Product Demonstrations
- Upselling strategies
- Problem-Solving
- Relationship Building
- Teamwork and Collaboration
- Retail Store Operations
- Positive and professional
- Product Knowledge
- Merchandise Display
- Sales goal achievement
- Customer Service
- Customer Engagement
- Complaint Management
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Certification
- Advance Diploma In Computer Application with registration No. 2288 From SunTek Computer Institute in Jan 2013.
Timeline
Retail Sales Associate in IT (HP Sell Out Program)
V5 Global Services Private Limited
10.2022 - Current
Retail Sales Associate in IT (HP Sell Out Program)
M/S Xylem Resource Management Pvt Ltd
01.2020 - 09.2022
Customer Service Specialist ( IT Products Sales))
Infiniti Retail Limited (Croma)
01.2016 - 01.2020
Roaming Merchandiser
PP Merchandising Services Private Limited
11.2014 - 11.2015
Bachelor of Arts -
Dr. Ram Manohar Lohia Avadh University
Intermediate Diploma -
B M Inter Collage
High School Diploma -
SRI JPRND Inter Collage
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