Hi, I’m
Ashish Mishra
Senior Manager
Kanpur,Uttar Pradesh
Summary
Accomplished Senior Manager with a proven track record at Nagarro Software, enhancing project outcomes through expert scope management and cross-functional communication. Excelled in client relationship management, ensuring project delivery within budget and timelines, achieving over 30% improvement in stakeholder satisfaction. Skilled in Agile methodologies and adept at fostering team collaboration and driving business growth.
Overview
17
years of professional experience
1
Certification
Work History
Nagarro Software
Senior Manager, Projects
04.2021 - Current
Job overview
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Maintained schedules to meet key milestones at every project phase.
- Communicated project plans and progress to key stakeholders and project contributors.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Partnered with project team members to identify and quickly address problems.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Updated customers and senior leaders on progress and roadblocks.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Established and managed change management processes to fulfill successful project transitions.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Reported regularly to managers on project budget, progress, and technical problems.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw skilled personnel to win new business opportunities.
- Analyzed project performance data to identify areas of improvement.
CRMNext
Lead Business Consultant
04.2016 - 04.2018
Job overview
- Performed as consultant for leading BFSI customer in areas of Sales, Claims and training to various health insurance service professionals.
- Worked on requirements elicitation and detailed documentation to get prompt sign-off from business stakeholders.
- Evaluated as-is business processes and suggested more optimized solutions using various tools.
- Applied data analysis to evaluate and improve operations, adoption and identify customers' pain area.
- Devised processes to boost long-term business success and increase profit levels.
- Conducted user trainings to help understanding the new system, business process and increase the adoption.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Introduced new methods/ practices to reduce turnaround time in business operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer feedback to drive product and service improvements.
- Helped in creating proposals for new business opportunities.
L&T Infotech
Project Lead
07.2007 - 03.2016
Job overview
- Partnered with project team members to identify and quickly address problems.
- Adjusted project plans to account for actual estimates, change requests.
- Analyzed account data to proactively address potential problems.
- Created Functional Specification Documents
- Scheduled and facilitated meetings between project stakeholders to understand deliverables, schedules and conflicts.
- Liaised between development team and integration partners for optimizing solution approach and overcome technical hurdles.
Education
Uttar Pradesh Technical UniversityLucknow, India
BTech from Computer Science, India
06.2007
Skills
- Client Relationship Management
- Cross-Functional Communication
- Cost Control
- Project Planning
- Scope Management
- Agile
- Contract Preparation
- KPI Tracking
- Quality Control
- Training and mentoring
- Business Analysis
Accomplishments
- Overall 16.5 years of Industry experience with 6.5 years in Project Management .
- 7.5 years' experience in CRM implementations
- 6.5 years' experience in Salesforce implementation
- Equally equipped in Agile, Waterfall methodologies implementation
- Achieved effective performance improvements by introducing maintenance and tracking through JIRA for support tasks.
- Supervised large teams of >20 members diversified in geography.
Certification
Certified Scrum Master
Insurance Domain: INS21, INS23
Timeline
Senior Manager, Projects
Nagarro Software
04.2021 - Current
Lead Business Consultant
CRMNext
04.2016 - 04.2018
Project Lead
L&T Infotech
07.2007 - 03.2016
Uttar Pradesh Technical University
BTech from Computer Science, India
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