Himanshu R. Jain
Dombivali
Summary
Looking for an opportunity which will help me grow professionally and personally and to use my knowledge and apply it to complete all the work in a time bounded manner. Given an opportunity to work I will discharge my duties to the complete satisfaction of my superiors.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Regional Nodal Officer
RBL Bank
Airoli, Navi Mumbai
09.2023 - Current
- Handling RNO/PNO Complaints.
- Provide end-to-end resolution to the customer and tag the case accordingly on the portal.
- Handling PAN India banking related complaints of the customers.
- Assignment of cases.
- Working insync with the branch managers to provide appropriate resolution to the customer.
- Cultivated positive relationships with customers and delivered timely services.
Executive Monitoring
Mirum Digital Pvt. Ltd.
Airoli, Navi Mumbai
09.2022 - 08.2023
- Handling Social Media Complaints of Five Channels such as Facebook, Twitter, Instagram, LinkedIn & YouTube.
- Rectifying the List of Tickets of Upper Category and Brand Mentions.
- Handling RNO Complaints on emails and generate the service request.
Customer Service Associate
Roche Diagnostics India Pvt. Ltd.
02.2019 - 01.2021
- Handling Inbound and Outbound Calls.
- Checking the Field Support Agency.
- Creating the FOC orders for client's replacement product.
- Handling the Complaints of client's on emails.
Education
Bachelor of Management Studies (B.M.S.) - Human Resource
Manjunatha College of Commerce
01.2014 - 01.2017
Senior Secondary (XII) - Commerce
Manjunatha College of Commerce
Secondary (X) - undefined
Adarsh English School
Skills
- Fast Learner
- Good Decision Making and Problem-Solving Skills
- Team Player
- Attention to Detail
- Time Management
Positions Of Responsibility
Doing Social work since past 6-7 years.
Interests
Travelling
Photography
Cricket
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Regional Nodal Officer
RBL Bank
09.2023 - Current
Executive Monitoring
Mirum Digital Pvt. Ltd.
09.2022 - 08.2023
Customer Service Associate
Roche Diagnostics India Pvt. Ltd.
02.2019 - 01.2021
Bachelor of Management Studies (B.M.S.) - Human Resource
Manjunatha College of Commerce
01.2014 - 01.2017
Senior Secondary (XII) - Commerce
Manjunatha College of Commerce
Secondary (X) - undefined
Adarsh English School
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